Customer Service Representative

Honda Trading Canada Inc; Alliston; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A global trading organization in Alliston, Ontario, is seeking a Customer Service Representative. The ideal candidate should have a customer-driven mindset, strong communication skills, and problem-solving abilities. Responsibilities include scheduling deliveries of raw materials and ensuring customer satisfaction. This role offers a full-time position with opportunities for growth in a dynamic environment.

Qualifications

• Ideally 2 years’ experience in purchasing or sales administration.
• Some understanding of the steel industry is an asset.
• Strong eye for detail and ability to identify and resolve issues.

Responsibilities

• Administer the set up and scheduling of deliveries of raw materials.
• Ensure quality execution of customer interactions supporting on-time delivery.
• Track delivery and resolve any customer/supplier delivery issues.

Skills

Customer driven mindset

Strong communication skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Problem-solving skills

Interpersonal skills

Organizational skills

Education

Post-secondary education in Business

Tools

SAP

Job description

Customer Service Representative page is loaded

Customer Service Representative

Apply remote type Hybrid locations Honda Trading Canada - Alliston, Ontario time type Full time posted on Posted 30+ Days Ago job requisition id R1097

Honda has a clear vision for the future in 2040, and it’s a joyful one. We are looking for people with theindividual skills, courage, persistence, and dreams that will help us reach our future-focused goals. Weare seeking diversity of thought and experience to drive innovation and help us make fully informeddecisions.Honda Trading Corporation, the exclusive global trading arm of Honda, supporting Honda's globalbusiness efforts by finding marketing products to sell in Japan. Honda Trading's global offices operatein 28 locations in 20 countries, with more than 2,000 associates dedicated to finding "best fit" solutionsto our customers' changing and evolving business needs. Since its founding in 1972, HT has evolved intoa multi-billion-dollar international import-export organization , providing vital services basedon unparalleled knowledge and experience to HT customers in the global marketplace.

Honda Trading Canada (HTC) was established in 1990, with the Canadian Head Office located in Alliston,Ontario. HTC is a 100% subsidiary of Honda Trading America. Honda Trading Canada procures and delivers products all over the world. As a fully licensed CustomsBroker with a dedicated Logistics group, we are able to handle the most complex import and exportchallenges of our business partners.At Honda Trading Canada, our unique approach and hands-on atmosphere give you the opportunity tolearn through doing, ownership, responsibility, and autonomy.

Accommodation

Honda Trading Canada Inc. is committed to providing accommodation in its recruitment processes toapplicants with disabilities, upon request. The accommodation provided will take into account theapplicant’s accessibility needs.If you require accommodation at any time during the recruitment process or in order to successfully submityour application, please email Human Resources at [e-mail]

SCOPE OF POSITION:

To administer the set up and scheduling of deliveries of raw materials for mass production to suppliers of Honda Manufacturing on a just in time basis. To administer the invoicing activity, ensure quality execution of customer and business partner interactions supporting seamless on-time customer delivery and administrative processing.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES

ORDER AND DELIVERY SUPPORT:

• Weekly Orders (JIT) – Receive orders from customers and issue order requirements to suppliers.

• Monthly Order (ODS) / MRP – issue monthly blank ODS order/MRP to customer and submit purchase order to supplier.

• Daily Delivery Tracking/Validation – Receive and review finished goods reports from suppliers and identify any concern parts prior to customer shipments. Update DTS (Delivery Tracking System)/Shipping Validation Report and follow up on any discrepancies, resolve customer/supplier delivery issues, support add-ons, pull aheads and cancellations and follow CSR-Account Rep escalation procedure.

• Spot buys/Cross Applications – Enter PO and Sales order information for spot buys, track delivery to customer and request bill of ladings from suppliers as required

• EDI - 856 ASN – Quickly and accurately address any suspended EDI/856 Bill of Lading – lading inventory that has been shipped to the customer.

– submit bills weekly and issue invoice to customer.

MONTH END/SOX(Sarbanes Oxley)/OTHER - Close sales orders, review and reconcile inventory (processor to HTC). Month end report generation, awareness of internal controls at transaction levels – fully comply with all SOX control items. Customer support and service, supplier communication, account rep support, other administration tasks as required.

ORGANIZATION AND EFFICIENCY - Maintaining an organized and efficient workspace, assessing daily work activities for efficiency improvements, ensure current operational procedures are maintained and available.

CUSTOMER EXPERIENCE:

Ensure an exceptional customer experience through regular business partner interactions that ensure seamless order to on-time delivery experience and timely receipt of supporting billing documents.

POSITION PROFILE AND QUALIFICATIONS

• Customer driven mindset that results in valued customer interactions

• Strong communication skills with the ability to be clear and confident

• Strong computer skills using Microsoft Word, Excel and PowerPoint

• SAP Experience is an asset

• Proven problem-solving skills

• Ideally 2 years’ experience in purchasing or sales administration

• Some understanding of the steel industry is an asset

• Post-secondary education in Business and/or equivalent experience

• Strong interpersonal and customer service skills are required

• Analytical, reasoning, and persuasive skills

• Ability to work independently

• Strong organization and prioritization skills with the ability to multi-task in a fast-paced environment is required

• Proficient data entry skills with accuracy is required

• Ability to work under tight deadlines and limits

• Strong eye for detail, ability to identify and resolve issues

• Must be a team player

RELATIONSHIP RESPONSIBILITIES

• Develop strong customer relationships

• Develops and maintains good working relationships with all members of the team.

• Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders.

• Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts.

• Enjoys team building approach of management and department - shares results.

Why work here?

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About Us

The best people produce the best products. That's why Honda is constantly on the lookout for bright, ambitious team players who have a strong commitment to improving society, the environment, as well as themselves.

Honda has long been a company whose corporate culture centres around people who successfully work together to produce technologically advanced and environmentally conscious products. We believe that everyone involved in the process of buying, selling or producing a Honda product should have a positive experience.

At Honda, respect for the individual is a fundamental belief and we recognize, respect and value individual differences in one another. We are committed to creating equal opportunity for all our Associates to grow in a diverse and inclusive work environment while driving continuous improvement with Passion, delivering Joy and Value to our Customers.

We invite you to follow your own dreams and explore the career opportunities at Honda today.