Customer Service Representative

Honda Canada Inc.; Alliston; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading automotive trading firm based in Alliston, Ontario is seeking a detail-oriented professional to manage the delivery scheduling and customer interactions. The ideal candidate will have strong communication and organizational skills, with experience in purchasing or sales administration. This role focuses on ensuring timely deliveries and exceptional customer service, fostering strong relationships with suppliers and other stakeholders.

Qualifications

• 2 years’ experience in purchasing or sales administration preferably.
• Understanding of the steel industry is a plus.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Administer the scheduling of deliveries for mass production.
• Track delivery and resolve discrepancies.
• Ensure exceptional customer experience through interactions.

Skills

Customer driven mindset

Strong communication skills

Strong computer skills

Proven problem-solving skills

Strong interpersonal skills

Ability to work independently

Strong organization and prioritization

Education

Post-secondary education in Business

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SAP

Job description

Honda has a clear vision for the future in 2040, and it’s a joyful one. We are looking for people with the individual skills, courage, persistence, and dreams that will help us reach our future-focused goals. We are seeking diversity of thought and experience to drive innovation and help us make fully informed decisions.

Honda Trading Corporation, the exclusive global trading arm of Honda, supporting Honda's global business efforts by finding marketing products to sell in Japan. Honda Trading's global offices operate in 28 locations in 20 countries, with more than 2,000 associates dedicated to finding "best fit" solutions to our customers' changing and evolving business needs. Since its founding in 1972, HT has evolved into a multi-billion-dollar international import-export organization, providing vital services based on unparalleled knowledge and experience to HT customers in the global marketplace.

Honda Trading Canada (HTC) was established in 1990, with the Canadian Head Office located in Alliston, Ontario. HTC is a 100% subsidiary of Honda Trading America. Honda Trading Canada procures and delivers products all over the world. As a fully licensed Customs Broker with a dedicated Logistics group, we are able to handle the most complex import and export challenges of our business partners. At Honda Trading Canada, our unique approach and hands-on atmosphere give you the opportunity to learn through doing, ownership, responsibility, and autonomy.

Honda Trading Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant’s accessibility needs. If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at [e-mail]

Scope Of Position

To administer the set up and scheduling of deliveries of raw materials for mass production to suppliers of Honda Manufacturing on a just in time basis. To administer the invoicing activity, ensure quality execution of customer and business partner interactions supporting seamless on-time customer delivery and administrative processing.

Principal Functional Responsibilities

ORDER AND DELIVERY SUPPORT:

• Weekly Orders (JIT) – Receive orders from customers and issue order requirements to suppliers.
• Monthly Order (ODS) / MRP – issue monthly blank ODS order/MRP to customer and submit purchase order to supplier.
• Daily Delivery Tracking/Validation – Receive and review finished goods reports from suppliers and identify any concern parts prior to customer shipments. Update DTS (Delivery Tracking System)/Shipping Validation Report and follow up on any discrepancies, resolve customer/supplier delivery issues, support add-ons, pull aheads and cancellations and follow CSR-Account Rep escalation procedure.
• Spot buys/Cross Applications – Enter PO and Sales order information for spot buys, track delivery to customer and request bill of ladings from suppliers as required
• EDI - 856 ASN – Quickly and accurately address any suspended EDI/856 Bill of Lading – lading inventory that has been shipped to the customer.

Submit bills weekly and issue invoice to customer.

• MONTH END/SOX(Sarbanes Oxley)/OTHER - Close sales orders, review and reconcile inventory (processor to HTC). Month end report generation, awareness of internal controls at transaction levels – fully comply with all SOX control items. Customer support and service, supplier communication, account rep support, other administration tasks as required.

ORGANIZATION AND EFFICIENCY - Maintaining an organized and efficient workspace, assessing daily work activities for efficiency improvements, ensure current operational procedures are maintained and available.

Customer Experience

Ensure an exceptional customer experience through regular business partner interactions that ensure seamless order to on-time delivery experience and timely receipt of supporting billing documents.

Position Profile And Qualifications

• Customer driven mindset that results in valued customer interactions
• Strong communication skills with the ability to be clear and confident
• Strong computer skills using Microsoft Word, Excel and PowerPoint
• SAP Experience is an asset
• Proven problem-solving skills
• Ideally 2 years’ experience in purchasing or sales administration
• Some understanding of the steel industry is an asset
• Post-secondary education in Business and/or equivalent experience
• Strong interpersonal and customer service skills are required
• Analytical, reasoning, and persuasive skills
• Ability to work independently
• Strong organization and prioritization skills with the ability to multi-task in a fast-paced environment is required
• Proficient data entry skills with accuracy is required
• Ability to work under tight deadlines and limits
• Strong eye for detail, ability to identify and resolve issues
• Must be a team player

Relationship Responsibilities

• Develop strong customer relationships
• Develops and maintains good working relationships with all members of the team.
• Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders.
• Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts.
• Enjoys team building approach of management and department - shares results.