Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Cambridge; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking bilingual customer support representatives fluent in both French and English in Cambridge, Ontario. This role involves providing exceptional customer service, assisting with technical issues, and promoting additional services while working in a flexible remote environment. Candidates must have at least one year of customer service experience and be proficient in computer navigation. Competitive pay at $25/hour and various performance-based incentives are offered.

Benefits

Performance-based incentives and bonuses

Flexible work-from-home arrangements

Comprehensive benefits package including medical, dental, and vision insurance

Opportunities for career advancement

Inclusive company culture

Qualifications

• Minimum 1 year of customer service experience.
• Ability to work in a quiet and distraction-free environment.
• Experience in remote work is preferred.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Document and track information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences.

Skills

Fluent in both French and English

Strong computer navigation skills

Multitasking

Education

High school diploma or GED

Tools

Customer relationship management (CRM) software

Job description

Why Consider this Job Opportunity

• Salary up to $25/hour
• Performance-based incentives and bonuses
• Flexible work-from-home arrangement
• Comprehensive benefits package, including medical, dental, and vision insurance
• Opportunities for career advancement, with 80% of managers promoted from within
• Inclusive company culture with networking groups and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers with resolving basic technical issues
• Document and track information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluent in both French and English
• At least 1 year of customer service experience
• High school diploma or GED
• A quiet and distraction-free home working environment
• Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications)

• Experience with technical troubleshooting
• Knowledge of automotive products or services
• Prior experience in a remote work setting
• Familiarity with customer relationship management (CRM) software

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