Customer Service Rep/Planner

Dynacast; Peterborough; On-site; CAD 40,000 - 60,000; Full time

Job summary

Dynacast Peterborough is seeking a Customer Service Liaison to enter and monitor customer orders and escalate production issues to protect on-time delivery and quality.

As the single point of contact for customers, you will coordinate with production, logistics, and quality teams to resolve issues, communicate delays, and ensure orders meet revision levels and pricing, while maintaining Dynacast's reputation.

Qualifications

• Customer service oriented with strong verbal and written communication skills.
• Above average analytical and problem solving abilities.
• Team player with good organizational and conflict resolution skills.
• Sense of urgency and ability to escalate issues when needed.
• Working knowledge of QAD or other MRP systems and Microsoft Office.

Responsibilities

• Serve as the customer's single point contact for unresolved issues.
• Ensure orders meet minimum quantity/value, pricing and revision level.
• Proactively escalate serious issues to resolve problems quickly.
• Coordinate with necessary functions to resolve issues and communicate delays.
• Inform customers about production/shipment delays and tooling issues.
• Adjust schedules per customer demands and follow quality policies.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Team player

Sense of urgency

Tools

QAD

Microsoft Office

Job description

Company Profile

Dynacast Peterborough is known for its multi-slide technology, standard die casting with integrated automation, and IMA (Injected Metal Assembly) precision zinc manufacturing. IMA offers a unique process where precision tooling is combined with metal alloys and is used to join multiple components into a ready-to-use assembly with a single operation. Dynacast Peterborough is dedicated to designing, building, manufacturing, and delivering quality die cast components. Below are additional details about what is offered at the Peterborough location:

• 40 multi-slide proprietary zinc die casting machines ranging from 12 to 21 tons
• Five multi-slide proprietary zinc die casting machines ranging from 70 to 200 tons
• Injected Metal Assembly (IMA) up to one ton
• Precision tool building with in-house capabilities
• Design, prototyping, and modeling services
• Wide range of finishing surfaces available including tumbling, polishing, shot blasting and thermal de-burring
• Cosmetic or protective coating equipment either through certified suppliers or in-house
• Wide range of secondary operations including CNC machining, tapping, reaming, and drilling

About the Role

The purpose of this role is to serve as our customer's designated "Go To Person", to enter and monitor production of customer orders and elevate resolution of plant issues regarding quality and delivery problems to maintain Dynacast's reputation in the marketplace.

Key Duties & Responsibilities

• To serve as our customer's single point contact in the event of a problem that is not resolved to their satisfaction;
• To ensure customer orders meet minimum order quantity, minimum order value, pricing and current revision level;
• To pro-actively elevate all serious or potentially serious issues related problems in an expeditious manner;
• To liaise, coordinate, communicate and facilitate problem resolution with the necessary functions, to resolve customer issues and communicate production/shipment delays etc.;
• To communicate production/shipment delays, tooling issues etc. to customers;
• To adjust CUM's & schedules per customer demands;
• Follow the Dynacast Quality Policy & Procedures manuals in compliance with IATF requirements;
• Develop meaningful relations with "key" customers, manufacturer representatives, and subcontractors;
• Recommend production requirements to meet customer needs; and
• To be familiar with all Dynacast Sales Policies.

Experience

• Customer service oriented, with above average verbal and written communication skills;
• Above average analytical and problem solving skills;
• A team player with above average organizational and conflict resolution skills;
• Sense of urgency required;
• Working knowledge of QAD or other MRP system (preferred) and Microsoft office products (Excel, Outlook);
• Self-motivated and able to work with minimal supervision.

Dynacast Ltd. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should any applicant require accommodation through the recruitment and selection process, please inform Human Resources in your application.

We thank all applicants for their interest in the role, however only those selected for an interview will be contacted.

Job Type: Full-time

Schedule

• 8 hour shift
• Day shift
• Monday to Friday (40 hours per week)