Customer Service Rep (Full Time) Guelph, ON

SmarterCMS602DV; Guelph; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading healthcare services provider in Guelph, ON, seeks a full-time Customer Service Representative. The role involves coordinating client services for home oxygen therapy, processing orders, and supporting sales activities. Ideal candidates have a high school diploma and two years of customer service experience. Strong communication and multitasking abilities are required. Join us to make a meaningful impact in the healthcare sector.

Qualifications

• 2 years of customer service experience.
• Retail sales experience is preferred.
• Commitment to safety is a must.

Responsibilities

• Coordinate telephone referrals and verify criteria for home oxygen therapy.
• Process client orders and answer inquiries.
• Perform customer service activities including order entry and problem resolution.
• Provide accurate account setup and pricing data.
• Support Territory Managers in achieving sales targets.

Skills

Excellent communication skills

Strong computer skills

Interpersonal skills

Organizational skills

Ability to multitask

Education

High School Diploma or equivalent

Job description

Overview

At Medigas, the healthcare division of Linde Canada, Inc., you’ll join talented and diverse people throughout Canada, all working hard to make a difference in our client’s lives and make our organization successful. You will work to support, develop and implement challenging and meaningful client-focused programs and you will be trusted to take on responsibility early in your career. Our employees’ contributions are valuable to our company, our clients, our communities and our shareholders.

Since the late 1960s, Medigas has been a leader in serving the Canadian healthcare market with the provision of home oxygen therapy, respiratory services, medical gases and related medical equipment. Everything we do is born out of our commitment to help people live better lives and to support the medical professionals who make it all possible.

For more information about the company and its products and services, please visit www.linde.com

At Medigas, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

Position

Customer Service Rep (Full Time) - Guelph, ON.

Responsibilities

• Coordinate telephone referrals, verify criteria and appropriate funding in setting up clients for home oxygen therapy and related healthcare services.
• Receive and process client walk-in or phone orders, inquiries, and issues covering items or products ordered along with showroom sales and inquiries from walk-in clients.
• Perform customer service activities including receiving and entering telephone orders, answering questions, tracing order status or product shipments and resolving problems.
• Provide complete and accurate account setup and pricing data and ensure ongoing accuracy of customer information.
• Support Territory Managers, balancing time between inside sales and customer service duties and helping the team achieve a targeted sales budget.
• Collect payments to ensure customer accounts are current.
• Track customer orders in JDE to ensure delivery and billing is complete.
• Daily cash reconciliation and bank deposits.
• Ensure outgoing mail is sent daily.

Qualifications

Education:

• High School or equivalent Diploma

Experience:

• 2 years of customer service experience
• Retail sales experience is preferred

Knowledge / Skills / Abilities:

• Excellent communication, interpersonal and organization skills
• Strong computer skills
• Commitment to safety is a must
• Proven ability to manage relationships with current and new customers and maintain knowledge of Homecare sales growth and development areas
• Ability to multitask and remain calm under pressure

Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks, and employment verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.