Customer Service Rep. Distribution - Vanfax

Belron Canada; Saskatoon; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to enhance the customer experience in a dynamic call center environment. This role emphasizes relationship building with customers and partners, ensuring timely product delivery, and providing essential industry information. With no formal education required, on-the-job training is provided to help you become an expert in the field. Join a supportive team where your contributions will make a significant impact and where you can grow your career in a fast-paced, engaging atmosphere. If you are passionate about customer service and eager to learn, this is the perfect opportunity for you.

Qualifications

• Experience in customer service and relationship building.
• Willingness to learn about auto glass repair and replacement.

Responsibilities

• Ensure the best customer experience via phone, email, or in person.
• Complete administration for daily order preparation.

Skills

Customer Relationship Management

Problem Solving

Communication Skills

Team Collaboration

Education

No formal education required

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto, and Vanfax, we take this seriously, which is why we invest tirelessly in developing our people to realize their full potential.

We welcome applications from everyone and are firmly committed to diversity, equity, and inclusion in the workplace, taking pride in ensuring every member of our team feels empowered.

Ready to tap into your best and drive your career forward?

If you want an exciting career in an environment where you get to work with sophisticated equipment every day alongside the finest experts in the field, we’d love to hear from you.

As a Customer Service Representative - Distribution, you will take pride in owning the customer experience and ensuring that we make a positive impact on their day. You will enjoy working with regular customers and partners, building great relationships as you support them. You will be trained to be an expert in your field and confidently deliver an amazing customer experience. You will be the glue that makes the administration of the business run seamlessly.

You will work closely with a supportive team and collaborate in a fast-paced and engaging environment.

If you are looking for stimulating work that makes an impact, this is the perfect place to start your career.

Your role at a glance:

You are the first contact with the customer in a primarily call center environment. Your role is to ensure the customer experience is the best it can be, both on the phone, via email, or in person. You will work with the team to ensure deadlines are met and products are delivered on time.

You will continue to make a difference by:

1. Completing the administration required to make daily order preparation run seamlessly.
2. Adding value to the customer by providing necessary industry information.
3. Guiding our partners and customers on ordering the right parts for their best customer experience.
4. Working with our partners to help customers get the best value for their needs.

Who you are:

1. You value building relationships with customers and your teammates.
2. You want to learn about the repair and replacement of windshields in this ever-changing technological industry.
3. You enjoy a fast-paced environment, working with a team and meeting deadlines.
4. You have experience in helping people and finding solutions.
5. No formal education is required – we provide on-the-job training!
6. You like to have some fun!

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres, and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!