Customer Service Rep / Dispatcher 1

PABCO Building Products; Surrey; On-site; CAD 42,000 - 45,000; Full time

Job summary

Basalite Concrete Products is seeking a Customer Service Rep/Dispatcher to enhance customer satisfaction and support sales teams. This role is pivotal, requiring strong communication skills and proficiency in MS Office to excel in a dynamic environment, contributing to the company's success and values.

Benefits

Medical, dental, and vision benefits

Pension plan

Team-oriented environment

Qualifications

• Experience in customer service or similar role.
• Strong verbal and written communication skills required.

Responsibilities

• Maintain professionalism as the first point of contact for customers.
• Input sales orders and respond to customer inquiries via various channels.
• Work with sales teams to coordinate customer requests.

Skills

Communication

Customer Focus

Teamwork

Data Entry

Proficiency in MS Office

Tools

SAP

Job description

Basalite Concrete Products-Vancouver, ULC is one of the largest manufacturers of concrete products in Western Canada. Product lines include structural block, interlocking paving stones, retaining wall systems, garden line products, and a full range of bagged dry mix products. Basalite is a wholly owned subsidiary of the Pacific Coast Building Products Family of Companies.

Basalite’s Core Values guide our behavior and our business. The test of a company's values is not what is written or said, but by the actions and decisions made every day. Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success.

Customer Service Rep/Dispatcher

$42,000 to $45,000 per annum

• Are you looking for a company where you can grow?

• Do you want a “Career” not just a job?

• Are you a Team Player who thrives on learning from others to become an expert in your field?

• Do you excel in a fast-paced work environment?

• Do you want to be part of a company that is the technological leader in North America in producing concrete masonry products? If so, we want to talk to you!

WHY THIS ROLE MATTERS TO US:

The Customer Service Rep/Dispatcher position has a very real impact on the success of our company’s ability to meet our customer’s expectations. We are an established company, who value teamwork, trust and continuous improvement. The work from this role is vital and visible throughout our company and community and helps us strengthen our business processes and our path to success.

WHAT THIS ROLE LOOKS LIKE:

• Responsible for maintaining a high level of professionalism with customers as the first point of contact.
• Proficient computer skills: MS Office (requirement) and SAP an asset.
• Data entry: Inputting sales orders in an operating system.
• Demonstrate strong communication skills - verbal and written.
• Respond to in-person, e-mails and telephone inquiries.
• Works with Outside Sales Teams to coordinate customer requests and to help provide superior customer service.
• Participate in semi-annual inventory counts.

This position is also responsible for supporting and demonstrating the BasaliteCore Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success.

Selected candidate is subject to a pre-employment physical examination.

Check us out at: www.basalite.ca /careers

Basalite offers excellent benefits and compensation package which includes medical, dental, vision and pension