Customer Service Rep (Bilingual) - Remote

Teladoc Health; North Vancouver; Remote; CAD 30,000 - 60,000; Part time

Job summary

A virtual healthcare company is seeking a Patient and Member Support Representative in North Vancouver. This role focuses on providing exceptional customer service via calls, emails, and chats. Candidates should be empathetic and organized, demonstrating strong communication skills. The position offers flexible hours with a pay of $24 CAD per hour, ideal for those looking to gain experience in the healthcare tech industry.

Qualifications

• Exceptional empathy, actively engaging with members & patients.
• Strong organizational skills, adept at managing multiple priorities.
• Ability to adapt to new processes in a fast-paced setting.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries.
• Resolve issues and provide information about services.
• Ensure high customer satisfaction by addressing concerns professionally.

Skills

Telephonic communication

Problem-solving

Organizational skills

Empathy

Bilingual in English and French

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The role requires the versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities are essential, enabling clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational skills are necessary to address challenges effectively.

BENEFITS

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week; you can work more hours if desired.²
• Flexible work schedule, including:

Monday to Friday: 5:00AM - 9:00AM EST

Thursday and Friday: 8:00PM - 12:00AM EST

Saturday and Sunday: 5:00AM - 10:30AM EST

Gain in-demand experience in healthcare and tech, building your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis management.

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Strong organizational skills, adept at managing multiple priorities in a high-paced environment.
• Ability to adapt to new processes and thrive in a fast-paced setting.
• Bi-lingual in English and French is required.