Customer Service Rep (Bilingual) - Remote

Teladoc Health; Coquitlam; Remote; CAD 30,000 - 60,000; Part time

Job summary

A healthcare technology company is seeking a Tier 1 Patient and Member Support Representative. This role involves providing exceptional customer service in a call center setting, managing inquiries through calls, emails, and chats. Candidates should demonstrate empathy, strong communication skills, and the ability to work in a dynamic team. Bilingualism in English and French is essential. The position offers flexible scheduling and a competitive hourly pay rate.

Benefits

Flexible work schedule

Experience in healthcare and tech

Competitive hourly wage of $24 CAD

Qualifications

• Exceptional empathy and understanding of member needs.
• Exemplary organizational skills in a high-paced environment.
• Ability to adapt to new processes.

Responsibilities

• Manage inbound calls, emails, and chats from patients and members.
• Address inquiries and resolve issues to ensure customer satisfaction.
• Provide information about Teladoc Health services.

Skills

Telephonic communication

Problem-solving

Organizational skills

Empathy

Bilingual (English and French)

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The role requires the versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities are essential, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational skills are necessary to address challenges effectively.

Benefits:

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week; you can work more hours if you want to.²
• Make your own flexible work schedule anytime:

Schedule:

• Monday to Friday: 5:00 AM - 9:00 AM EST
• Thursday and Friday: 8:00 PM - 12:00 AM EST
• Saturday and Sunday: 5:00 AM - 10:30 AM EST

Gain in-demand experience in both healthcare and tech, and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling.

Requirements:

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual in English and French is a requirement.