Customer Service Rep

Andritz AG; Brantford; Hybrid; CAD 58,000 - 70,000; Full time

Job summary

A global engineering firm in Brantford is looking for a Customer Service Representative to manage customer inquiries, service requests, and maintain communication between sales and production teams. The role offers a hybrid work model (3 days in office, 2 days WFH) and requires strong communication skills in English and French. Competitive wages and comprehensive benefits are provided.

Benefits

Competitive wages

Profit Sharing

Defined Contribution Pension Plan

Benefits package

Hybrid work from home / in-office model

Qualifications

• Strong verbal and written communication skills in English; French is desirable.
• Ability to multi-task and manage time effectively.

Responsibilities

• Provide internal and external customer service for service requests.
• Prepare and follow up on shipments and documentation.
• Interface with customers regarding orders and shipping details.

Skills

Bilingual in French and English

Customer service skills

Strong verbal and written communication

Proficient in Microsoft Office

SAP knowledge

Education

University degree or College diploma

Tools

SAP

MS Office

Job description

Job title: Customer Service Rep

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Job family: Sales, Marketing & Product Management

Business area: Pulp & Paper Service

Contract location:

Brantford, ON, CA

Working location: Brantford

Location type: Office Location / Office-based

Contract type: Permanent

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Full Time – (Hybrid)

Salary ($58,000 - $70,000)

Reports to the Customer Service Manager

ANDRITZ PULP & PAPER has a complete portfolio of systems for the production of pulp, paper, tissue, and board – and in the generation of power from renewable resources.In addition, we offer comprehensive services in support of customer processes: from replacement parts to complete mill maintenance contracts.

The BRANTFORD SERVICE CENTRE is the lead North American facility for repair and service of High Consistency Pulp & Paper Equipment, within a global team of over 29,000 employees in 40 countries.

SUMMARY OF DUTIES:

As a Customer Service Representative at Andritz, you will interact with internal and external clients on a number of topics ranging from tenders, service, spare parts orders, transportation, billing and invoices. In this role you will react as a liason between sales and production.

If you enjoy working with people, love participating in a team environment and thrive on data analytics, apply today.

This position reports directly to the Customer Service Manager and has the option of a hybrid work structure (3 days in office, 2 days WFH).

ESSENTIAL FUNCTIONS:

• Provide internal and external customer service for rebuilds, engineered assemblies, spare parts and services
• Supply quotations to external and internal customers.
• Direct communication with the Product Manager
• Enter and expedite Sales Orders as required
• Review customer orders for completeness, terms and conditions, and scope
• Maintain open order listings to monitor progress/status for reference.
• Follow orders through to completion ensuring order ships on time and client is informed of order progress.
• Interface with external and internal customers
• Communicate with customers regarding purchase order receipt and corrections, shipping requirements, ship dates, tracking information etc.
• Prepare and follow-up of Returned Goods Authorization, Credit Memos and Return Material Authorizations (RMA’s - the return of customer equipment being sent to Brantford for a rebuild quotation).
• Develop and maintain records and reports as deemed necessary
• Organize LTL and FTL trucking for inbound and outbound shipments, as required.
• Organize UPS/Courier shipments, as required
• Organize internal shipments, as required
• Prepare and organize NAFTA and Commercial invoices, as required
• Work closely with Shipping/Receiving to ensure accuracy of Shipping/Receiving requirements.
• Learn products and maintain awareness of manufacturing techniques.
• Perform all other duties as assigned

PHYSICAL ABILITIES AND ENVIRONMENT:

Most duties are performed in a sitting position in a climate controlled office environment.

Moderate to high levels of stress due to changing priorities and multiple deadlines, and constant interaction with internal associates, customers and vendors.

Duties require constant use of telephone, PC and appropriate business software (SAP, MS Office)

No travel restrictions preventing entry into the United States or Europe for training and meetings.

Bilingual, French and English, asset.

EDUCATION, EXPERIENCE AND SPECIAL SKILLS REQUIRED:

• University degree or College diploma preferred but would consider relevant work experience in an engineering and manufacturing organization.
• Strong verbal and written communication skills. Must speak, read, and write English. Speak, read, and write French is desirable.
• Self-motivated with excellent organizational skills and detail oriented.
• Proficient with a PC and knowledge in Word, Excel and Outlook .
• Skills in customer service, sales order management, execution, and shipping. SAP knowledge would be an asset
• Ability to multi-task and possess excellent time management skills to meet deadlines.
• Ability to learn and retain multiple skills and tasks.

BENEFITS:

• Competitive wages
• Profit Sharing
• Defined Contribution Pension Plan
• Benefits package
• Hybrid work from home / in-office model (3 days in office, 2 days WFH)

We appreciate your interest in Andritz Ltd and we will review all applications, however, only those candidates selected for further consideration will be contacted directly.

We are committed to diversity and inclusion. Accommodations are available during all stages of the recruitment process. If accommodations are required, please contact our HR department directly.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.