Customer Service Representative

Third Party CS; Rivière-à-Pierre; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team as a customer service representative where your empathy and problem-solving skills will shine. This role involves engaging with clients through various communication channels, ensuring their needs are met with care and efficiency. You will be responsible for answering inquiries, providing product information, and assisting customers in a friendly and informative manner. With a focus on positive customer experiences, you will play a vital role in helping clients navigate their concerns and achieve satisfaction. This innovative company offers flexible working options, including remote positions, and a supportive environment for career growth.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Remote Position(s) available

Qualifications

• Previous experience in customer support or related field is essential.
• Excellent communication and active listening skills are required.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Strive to meet and exceed personal and team target goals.

Skills

Customer service experience

Communication skills

Multitasking

Time management

Active listening

Tools

Basic computer skills

Job description

Description

The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and exceed personal and team target goals
• Record, organize, and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule callbacks and appointments to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent communication skills over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)