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Customer Service (remote work )

Path Arc

Windsor

Remote

CAD 35,000 - 50,000

Full time

24 days ago

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Job summary

A leading company in customer service seeks a representative to address client inquiries and provide product information. This role emphasizes empathy and problem-solving, requiring previous customer support experience. Enjoy benefits like health insurance, a retirement plan, and flexible hours with remote options available.

Benefits

Health Insurance (dental and vision included)
Excellent retirement plan
Flexible hours
Remote Position(s) available

Qualifications

  • Excellent at communicating over the phone and other platforms.
  • Able to listen actively and relay information.
  • Customer-focused for a positive experience.

Responsibilities

  • Answer and manage incoming calls, emails, and chats.
  • Record and organize customer interactions.
  • Strive to meet team target goals.

Skills

Customer care
Communication
Multitasking
Time Management

Education

Previous experience in customer support

Tools

Basic computer skills

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team target goals
  • Record, organize and file customer interactions and account changes
  • Able to up-sell if needed
  • Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and other communication platforms
  • Basic computer skills and experience
  • Able to multitask
  • Excellent time management and prioritization skills
  • Ability to listen actively, relay information, and answer questions and/or concerns.
  • Customer-focused for positive customer experience and resolution
  • MUST RESIDE IN CALIFORNIA

Benefits

  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)
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