Customer Service (remote work )

Path Arc; Vista; Remote; CAD 48,000 - 70,000; Full time

Job summary

A customer service company is seeking a Customer Service Representative to provide outstanding support through various communication channels. This position requires previous experience in customer support and excellent communication skills. Flexibility in work hours and the option for remote work are available. Must be located in California.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Qualifications

• Previous experience in customer support or related field.
• Must reside in California.
• Active listening and problem resolution skills.

Responsibilities

• Provide excellent customer care and support.
• Manage incoming calls and correspondence.
• Document customer interactions effectively.

Skills

Excellent communication skills

Multitasking

Customer-focused

Time management

Basic computer skills

Job description

Overview

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)