Customer Service (remote work )

Path Arc; Sunnyside; Remote; CAD 40,000 - 55,000; Full time

Job summary

Une entreprise dynamique cherche un représentant du service client. Le candidat idéal traitera les demandes des clients avec empathie et efficacité, tout en visant des objectifs personnels et collectifs. Ce rôle offre la possibilité de travailler à distance et d'accéder à des opportunités d'avancement au sein de l'entreprise.

Benefits

Assurance santé (dentaire et vision incluses)

Excellent plan de retraite

Mobilité ascendante

Horaires flexibles

Qualifications

• Expérience préalable en service client ou ventes.
• Capacité à écouter activement et à répondre aux préoccupations.
• Capable de travailler sous pression et de gérer plusieurs tâches.

Responsibilities

• Répondre et gérer les demandes des clients par téléphone, email et chat.
• Enregistrer et organiser les interactions avec les clients.
• Respecter les procédures et politiques de service client.

Skills

Communication

Multitâche

Gestion du temps

Orientation client

Education

Expérience en support client

Tools

Compétences informatiques de base

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)