Customer Service (remote work )

Path Arc; Muskoka Lakes Township; Remote; CAD 38,000 - 50,000; Full time

Job summary

Path Arc is seeking a dedicated customer service representative to enhance customer experience by effectively resolving inquiries and providing product information. This remote position requires excellent communication skills, a strong customer focus, and the ability to thrive in a fast-paced environment while assisting clients with their needs.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions

Flexible hours

Remote Position(s) available

Qualifications

• Previous customer support or related experience is essential.
• Ability to communicate effectively via various platforms.
• Basic computer skills and multitasking ability required.

Responsibilities

• Manage incoming calls, emails, and chats for customer inquiries.
• Strives to meet personal and team goals in customer service.
• Record and organize customer interactions efficiently.

Skills

Excellent customer care

Communication

Time management

Multitasking

Active listening

Customer-focused mindset

Education

Previous experience in customer support

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)