Customer Service (remote work )

Path Arc; Golden Horseshoe; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading company in the customer service sector is seeking a Customer Service Representative for remote work. The role involves engaging with clients, addressing inquiries, and ensuring a positive experience. Ideal candidates should be empathetic problem solvers, with excellent communication skills and a customer-focused attitude. Join a supportive team with growth opportunities.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Remote Position(s) available

Qualifications

• Previous experience in customer support or client services.
• Excellent communication skills over the phone and digital platforms.
• Basic computer skills required.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Assess customers' needs and provide correct solutions.
• Strive to meet team targets and goals.

Skills

Communication

Multitasking

Time Management

Customer-focused

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)