Customer Service & Reception Representative

Commissionaires Victoria, the Islands & Yukon; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

A not-for-profit security company in Victoria is seeking a Customer Service & Reception Representative to provide essential services in identification and reception. The ideal candidate will thrive in a client-facing environment, demonstrating strong customer service and communication skills. This role offers competitive pay, health benefits, and RRSP contributions while fostering a respectful, inclusive workplace.

Benefits

Competitive base pay

RRSP contributions by employer

Extended Health & Dental coverage

Group Life Insurance & Long-Term Disability

Monthly transit discount

Qualifications

• Experience in a front-desk or receptionist role is an asset but not required.
• Ability to obtain a Government of Canada Level II (SECRET) clearance.
• Valid BC driver's license preferred.

Responsibilities

• Deliver fingerprinting and identification services using Live Scan technology.
• Greet and sign in visitors professionally and courteously.
• Answer and direct incoming calls and triage inquiries.

Skills

Proven customer service skills

Strong communication skills

Attention to detail

Comfort with technology

Tools

Microsoft Outlook

Excel

Teams

Job description

Join Commissionaires!

Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.

We play a critical role in protecting the safety and security of Canadians. Our diverse workforce welcomes the application of all qualified candidates, without regard to race, colour, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation to apply.

Make a difference!

Position Title: Customer Service & Reception Representative

Location: Commissionaires – Victoria, BC

Wage: $23.50/ an hour

Section: ID Services

Hours: Monday to Friday, 8:00 AM to 4:00 PM

Position Overview:

We’re looking for an organized, service-oriented team member who enjoys variety in their day and thrives in a front-facing role. This position blends customer service in our Identification Services area with traditional reception duties, starting with a focus on fingerprinting services and evolving to include reception coverage and office support.

As the first point of contact for many of our clients and visitors, you'll play a key role in creating a welcoming environment while delivering essential regulatory services. We’ll provide full training to support your success and confidence in both areas of responsibility.

What You’ll Be Doing

Customer Service Responsibilities (initial focus):

• Deliver fingerprinting and identification services using Live Scan technology
• Support customers in obtaining police clearances, record suspensions, and related services
• Maintain confidentiality and professionalism with every interaction
• Learn and assist with additional services, including US travel waivers and process serving
• Document transactions accurately and maintain secure client records
  
  

Reception Responsibilities (gradually increasing):

• Greet and sign in visitors professionally and courteously
• Answer and direct incoming calls, triage inquiries, and relay accurate messages
• Support internal communications and liaise with team members to keep operations smooth
  
  

What You Bring

• Proven customer service skills and a friendly, professional demeanor
• Comfort with technology and willingness to learn new tools and systems
• Strong communication skills—both verbal and written
• Attention to detail and an ability to manage time and priorities effectively
• Experience in a front-desk or receptionist role is an asset but not required
• Familiarity with Microsoft Outlook, Excel, and Teams
• Ability to obtain a Government of Canada Level II (SECRET) clearance
• Valid BC driver’s license preferred
• Additional languages considered an asset
  
  

Why Join Commissionaires?

As a not-for-profit with a strong social mandate, over 90% of our revenues go directly back to team members through wages and benefits. We’re proud to foster a respectful, inclusive environment and to play a vital role in the safety and security of Canadians.

What We Offer

• Competitive base pay
• RRSP contributions by employer
• Extended Health & Dental coverage
• Group Life Insurance & Long-Term Disability
• Monthly transit discount (BC Transit ProPass)
• Recognition programs and national bursary opportunities
  
  

Make a difference in your community. Join a team that values both service and support.

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