Customer Service, Ramp, and Cargo Agent (Trail)

Pacific Coastal Airlines; Trail; On-site; CAD 30,000 - 60,000; Part time

Job summary

Pacific Coastal Airlines is hiring a Customer Service, Ramp, and Cargo Agent for a permanent part-time position in Trail. The role involves passenger check-in, baggage handling, and ensuring a safe and friendly experience. Ideal candidates will have customer service experience and strong communication skills.

Benefits

Extended health benefits

Travel perks on Pacific Coastal Airlines and partners

Recognition and reward programs

Qualifications

• Experience in a customer-facing role.
• Ability to work under pressure with minimal supervision.
• Comfortable using computers and payment machines.

Responsibilities

• Check-in passengers and issue boarding passes.
• Manage flight reservations and resolve service disruptions.
• Load and unload passenger luggage and cargo.

Skills

Effective communication

Problem-solving

Multitasking

Job description

Pacific Coastal Airlines is seeking a Customer Service, Ramp, and Cargo Agent for a permanent part-time position (20-32 hours per week) based in Trail. We value safety-conscious and customer-oriented individuals who wish to thrive in a family-oriented, dynamic, and rewarding environment.

Our headquarters is located at the South Terminal building at Vancouver International Airport. We operate scheduled and charter flights between major international airports and remote destinations throughout beautiful British Columbia.

Job Responsibilities

1. Check-in passengers, issue boarding passes, and verify immigration documents.
2. Check baggage and collect excess baggage/overweight charges.
3. Answer calls, and manage flight reservations (book, change, cancel).
4. Resolve service disruptions, such as canceled or missed flights, and determine alternative options.
5. Execute deplaning and boarding processes to ensure safety and punctuality.
6. Process cargo shipments.
7. Marshall, de-ice, and perform anti-icing procedures on aircraft.
8. Load and unload passenger luggage, cargo, and pallets.
9. Maintain a thorough understanding of company products, services, and policies, and promote them effectively.
10. Commit to providing a safe, stress-free, and friendly passenger experience.
11. Uphold service standards aligned with Pacific Coastal Airlines' philosophy.
12. Perform other duties as assigned.

Qualifications and Competencies

1. Experience in a customer-facing role.
2. Valid driver’s license.
3. Ability to work under pressure with minimal supervision.
4. Effective communication skills, including handling difficult conversations.
5. Ability to multitask and solve problems in a changing environment.
6. Comfortable using computers, credit, and debit machines.
7. Willingness to work outdoors in inclement weather.
8. Flexibility to work any day, including weekends, evenings, holidays, and irregular shifts.
9. Professional demeanor when representing Pacific Coastal Airlines to partners, vendors, and customers.
10. Ability to obtain and maintain security clearance.
11. Capable of lifting up to 70 pounds.

Why Choose Pacific Coastal Airlines?

Company Culture

We embody our motto of 'People First' by fostering a positive, inclusive, and respectful workplace that values collaboration, accountability, and loyalty.

Health Benefits

Our benefits include extended health, dental, vision, travel medical, life insurance, accidental death and dismemberment, short and long-term disability, employee assistance programs, paid sick days, and emergency days.

Travel Benefits

Employees and eligible family members enjoy travel perks on Pacific Coastal Airlines, WestJet, Air Canada, and more, along with discounts at hotels and restaurants, plus discounted cargo shipping within our network.

Employee Programs

We offer recognition and reward programs, milestone acknowledgments, and appreciation events throughout the year.

Apply now!

Pacific Coastal Airlines is an equal opportunity employer committed to non-discrimination. We welcome applications from all qualified individuals regardless of ethnicity, gender, disability, or other characteristics.