Customer Service Position (Remote)

Apex Talent Solutions; Ontario; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading company in Ontario is seeking a Customer Service Representative to answer client inquiries and provide product information. The role focuses on ensuring a positive customer experience through effective communication and problem-solving skills. Candidates with previous experience in customer support and excellent multitasking abilities are encouraged to apply. Flexible hours and remote positions are available.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Flexible hours

Upward mobility into other positions

Qualifications

• Previous experience in customer support or related field essential.
• Excellent communication skills required.
• Ability to learn and follow service procedures.

Responsibilities

• Manage incoming calls, emails, and chats.
• Resolve customer inquiries with empathy and knowledge.
• Record customer interactions accurately.

Skills

Communication

Customer Focus

Multitasking

Time Management

Education

Previous experience in customer support or client services

Tools

Basic computer skills

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)