Customer Service – Paint Specialty-$20-25/hr

Job Overview:

The Customer Service Associate is responsible for working with customers, answering telephone inquiries concerning product, general housekeeping, maintaining products and merchandising displays in their departments.

Required Accountabilities:

1. Write up customer orders using POS system in compliance with store policies and procedures
2. Assist customers with product selection and invoicing
3. Maintain product price point and identity tickets on shelf displays and hooks
4. Represent the company in a professional manner and ensure that the contractor and retail customer is treated with the utmost respect and courtesy
5. Handle customer complaints in a positive and constructive manner
6. Approve returns and issue credit memos for returned goods in accordance with company policy
7. Identify defective products with a return goods tag
8. Be fully aware of all company policies and procedures, inventory, special order procedures and pricing policies
9. Maintain all price and catalogue books relevant to your department
10. Keep merchandise displays fresh and attractive in appearance
11. Become familiar with all the products sold in your department
12. Attend all training courses as requested by management in relation to store procedures, safety, products, sales meetings, etc.
13. Ensure that products on sale or promotion are properly identified and tagged before the sale and removed afterwards
14. Be observant of customers who appear to be acting in a manner suspicious in relation to store theft and report such activity to your supervisor
15. Be professional, friendly, courteous and helpful to all customers and staff
16. Be prepared to work in other departments as required
17. Contribute to the implementation of lean manufacturing principles
18. Assume other duties and responsibilities as assigned by the Store Manager

Job Requirements:

1. Strong interpersonal and computer skills
2. Strong sales, negotiating and conflict resolution skills
3. Strong desire to build professional relationships with members of the industry including customers and vendors where required
4. Action-oriented attitude and ability to adapt to a fast-paced environment
5. Competitive edge
6. A background in the construction industry, retail and/or sales is an asset
7. Physically able to perform tasks that require prolonged standing, sitting and other activities that are necessary to perform job duties
8. Physical ability to move large, bulky and/or heavy merchandise up to 50 lbs, repeatedly
9. Flexibility in work schedule to meet the demands of the store and management

We offer:

1. Wage $20-25/hour
2. Health & Wellness Benefits package
3. Employee Discount program
4. Excellent training programs and career development opportunities
5. Flexible hours
6. A fun work environment!