Customer Service & Orders Specialist

ABB Schweiz AG; Saint-Jean-sur-Richelieu; Hybrid; CAD 45,000 - 70,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenservice-Spezialisten, der für die Verwaltung von Bestellungen und die Zufriedenheit der Kunden verantwortlich ist. In dieser spannenden Rolle arbeiten Sie in einem hybriden Modell, das Flexibilität bietet und die Möglichkeit, in einem dynamischen Team zu wachsen. Sie werden eng mit verschiedenen Abteilungen zusammenarbeiten, um sicherzustellen, dass alle Kundenbedürfnisse erfüllt werden und die Qualität der Dienstleistungen hoch bleibt. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Rentenplan

Unfallversicherung

Gesundheitsplan

Wohlfühlprogramm

Qualifications

• Erfahrung im Kundenservice ist erforderlich.
• Bilingual in Französisch und Englisch, mit einem Fokus auf Französisch.

Responsibilities

• Verwaltung von Bestellungen, einschließlich Bearbeitung und Eingabe.
• Entwicklung solider Kundenbeziehungen durch regelmäßige Anrufe.

Skills

Kundenservice

Bilingual (Französisch und Englisch)

Präsentationsfähigkeiten

SAP Kenntnisse

IT-Systeme

Tools

SAP

Job description

Customer Service & Orders Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

15

This position reports to

Order Management Lead

Your role and responsibilities

As a Customer Service Specialist, you will be responsible for providing internal and external customer service, including order and claims management. You will coordinate with relevant functions to ensure complete case ownership and increase customer satisfaction by providing appropriate solutions. This role contributes to the Electrification Installation Products division in Saint-Jean-sur-Richelieu. The work model is hybrid, with 2 days per week at the office.

Responsibilities:

1. Order management, including order editing and entry.
2. Follow-up on rush/project/drop ship orders, EDI, and order resolution corrections.
3. Maintain and track orders, updating details as requested by customers.
4. Resolve post-sales issues, transport and quality issues, mistakes, and warranty requests.
5. Confirm and update estimated ship dates.
6. Develop solid customer relationships through regular calls/meetings, keeping them informed of delivery challenges, schedule changes, and organizational updates.
7. Develop career path and product knowledge.
8. Meet department goals and KPIs, including order resolution and customer response times.
9. Collaborate with production for order releases.
10. Provide estimated shipping costs and collaborate with logistics for shipping instructions.
11. Contribute to process improvements and data integrity.

Qualifications:

• Experience in customer service.
• Bilingual in French and English; French is required, English for communication outside Quebec.
• Professional attitude and good presentation skills, written and spoken.
• Comfortable with IT systems.
• Ability to follow procedures.
• Knowledge of SAP is an asset.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

Referral bonus: $1,500.00. Discover more at www.abb.com. Recognized as one of Canada's Best Employers by Forbes for nine consecutive years, ABB Canada values a caring, inclusive workplace. We respect employment equity and provide accommodations for applicants with disabilities. Our Military Reservist Policy supports Reserve Force members with flexible work arrangements.