Customer Service & Order Fulfillment Specialist

Talentify; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a detail-oriented Customer Service & Order Fulfillment Specialist in Montreal. The role focuses on processing customer orders and ensuring satisfaction through effective communication. Ideal candidates will have order processing experience and strong skills in Excel and SAP.

Benefits

Medical benefits

Dental benefits

Vision benefits

Employee assistance programs

Discount programs

Qualifications

• Experience in customer service, order processing, or logistics.
• Strong verbal and written communication skills in French and English.

Responsibilities

• Process incoming orders via phone and email for all customer accounts.
• Manage the full order lifecycle including administration, sample handling, and shipping approvals.
• Ensure high levels of customer satisfaction through timely follow-ups.

Skills

Attention to detail

Communication

Multitasking

Education

University degree in Business Administration

Tools

Microsoft Excel

SAP systems

Job description

We are seeking a detail-oriented and customer-focusedCustomer Service & Order Fulfillment Specialistto join our team. In this role, you will be the key point of contact for processing and managing customer orders from start to finish. You will collaborate with internal teams and ensure a seamless experience for our clients through proactive communication and efficient coordination.

Key Responsibilities

• Process incoming orders via phone and email for all customer accounts.
• Verify product availability and shipment details; communicate updates or concerns to customers.
• Manage the full order lifecycle including administration, sample handling, and shipping approvals.
• Maintain regular communication with customers regarding order status and potential delays.
• Send daily packing slips and shipping confirmations to clients.
• Prioritize shipping and finishing tasks based on operational needs.
• Prepare and distribute internal and external reports as required.
• Track and monitor orders using planning and warehouse systems.
• Ensure high levels of customer satisfaction through timely follow-ups and responsiveness.
• Occasionally assist customers in the showroom.
• Collaborate with sales, production, and warehouse teams to ensure order accuracy and timely delivery.
• Provide administrative support to the Sales Department as needed.

Qualifications & Skills

• Experience in customer service, order processing, or logistics.
• Proficient in Microsoft Excel, SAP systems.
• Strong verbal and written communication skills in both French and English.
• Excellent attention to detail and accuracy in administrative tasks.
• Ability to multitask and remain calm under pressure.
• University degree in Business Administration or a related field (preferred).

Pay and Benefits

The pay range for this position is $21.63 - $22.60/hr.

Workplace Type

This is a fully onsite position in Montreal,QC.

À propos d'Aerotek:

Nous savons qu’il est difficile de trouver du travail, et qu’il est encore plus difficile de trouver un travail enrichissant. Chaque année, Aerotek met en contact plus de 180 000 travailleurs de l’industrie légère et de métiers spécialisés avec plus de 14 000 employeurs, aidant ainsi nos travailleurs à naviguer dans un marché du travail en constante évolution et à trouver des emplois qui correspondent à leurs objectifs, à leurs compétences et à leurs centres d’intérêt. Depuis 1983, nous offrons une variété de possibilités de carrière dans l’industrie nord-américaine, soit des affectations à court terme dans les entreprises du Fortune 500 où vous pouvez développer vos compétences, soit des possibilités à long terme où vous pouvez jouer un rôle important en relevant les défis des entreprises en matière de construction, de fabrication et d’entretien. Notre équipe de plus de 1 500 recruteurs chevronnés, répartis dans plus de 250 bureaux, travaille sans relâche pour permettre à notre main-d’œuvre de s’épanouir. Permettez-nous de nous montrer à la hauteur de vos défis et de mettre à l’épreuve notre philosophie « Notre monde nous tient à cœur » au fur et à mesure que votre carrière évolue.

Aerotek offre un salaire hebdomadaire, des avantages sociaux y compris des soins médicaux, des soins dentaires et des soins de la vue, ainsi qu’un programme d’aide aux employés et un programme de rabais.

La société souscrit au principe d’égalité d’accès à l’emploi et examinera toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, de l’origine nationale, du statut de vétéran, de handicap, de l’orientation sexuelle, de l’identité de genre, de l’information génétique ou de toute autre caractéristique protégée par la loi.

Numéro du permis d'agence de placement de personnel : AP-2000486 (Canada – Québec)
Numéro du permis d'agence de recrutement de travailleurs étrangers temporaires : AR-2000485 (Canada – Québec)

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, employee assistance and discount programs.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Personnel Placement Agency Permit Number: AP-2000486 (Canada – Quebec)
Temporary Foreign Worker Recruitment Agency Permit Number: AR-2000485 (Canada – Quebec)