Customer Service & Order Entry Specialist - Surrey, BC (On-site)

Victaulic; Surrey; On-site; CAD 50,000 - 65,000; Full time

Job summary

A global industry leader in pipe solutions is seeking a Customer Care Representative in Surrey BC. You will handle customer orders, respond to inquiries, and collaborate with sales and supply chain teams. The ideal candidate has 3-5 years of customer relations experience and excellent communication skills. The role offers a salary range of $50 - 65k.

Qualifications

• 3-5 years experience in customer relations.
• Exceptional verbal and written communication skills.
• Ability to meet deadlines, prioritize, and multi-task.

Responsibilities

• Process customer orders on web-based and AS400 system.
• Respond to internal and external customer inquiries timely.
• Expedite and source products to meet customer requirements.

Skills

Customer relations experience

Communication skills

Time management

People skills

Emotional intelligence

Problem resolution skills

Familiarity with MS Office

Education

University degree or college diploma

Job description

Overview

Job Title : Customer Care Representative

Location : Surrey BC (On-Site)

Victaulic founded in 1919 revolutionized pipe assembly with the invention of the Victory Joint. Today it is a global leader in grooved mechanical pipe joining and flow control solutions. With over 4000 patents and operations in 140 countries Victaulic serves various industries including commercial construction, fire protection, industrial construction, maritime, mining, oil & gas, chemical, power generation and water / wastewater. The company offers a wide range of products, solutions, and services including couplings, valves, fittings and engineering design support. Notable projects include the Hoover Dam, World Trade Center Complex, Eiffel Tower and Shanghai Tower. Victaulic employs thousands worldwide and continues to innovate and exceed customer expectations.

Note: For more information visit the company website.

Job Summary

As a customer care representative you will communicate with customers via phone and e-mail. You will enter customer orders and assist customers with stock checks, pricing requests and general inquiries. You will be using an AS400 based system as well as web-based applications. You will provide assistance to our outside sales team and will work with our supply chain and distribution partners. Your position requires an ability to work in a fast-paced demanding environment with attention to detail and strong organizational skills.

Core responsibilities

• Process customer orders on web based and BPCS (AS400) system.
• Respond to internal and external customer inquiries in a timely manner.
• Expedite and source product to ensure that customer requirements are met.
• Deliver above and beyond customer service in a fast-paced environment.
• Collaborate with internal departments to facilitate customer needs.

Qualifications

• 3-5 years experience in customer relations
• Exceptional verbal and written communication skills
• Ability to meet deadlines, prioritize and multi-task
• Proven people skills
• Ability to build and maintain strong customer relationships
• A high degree of emotional intelligence and business integrity
• Willingness to be a team player while working independently with little direction
• Decision-making, problem resolution and creative thinking skills
• Familiarity with MS Office Applications
• University degree or college diploma preferred

Salary

Salary : $50 - 65k

Compliance and Inclusion

Victaulic is proud to be an Equal Opportunity Employer welcoming applicants without discrimination based on age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status or any other protected status. Victaulic is committed to providing equitable opportunities to all applicants and welcomes applications from all qualified persons. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation please notify us at emailprotected and we will work with you to meet your needs.