Customer Service / Order Entry Agent

AppleOne Employment Services; Hamilton; On-site; CAD 48,000; Full time

Job summary

A leading company in the industry is seeking a Customer Service / Order Entry Specialist in Hamilton. The role involves processing customer orders, providing exceptional service, and maintaining accurate order data. This is an opportunity to join a dynamic team with full-time hours Monday to Friday and be part of a supportive work environment.

Benefits

Major medical and dental

401k

Statutory sick pay

Qualifications

• Strong communication, both verbal and written.
• Ability to multitask and prioritize tasks effectively.
• Customer service oriented with a positive attitude.

Responsibilities

• Take customer orders over phone, email, online.
• Maintain accurate customer records and order details.
• Communicate order updates to customers.

Skills

Excellent communication skills

Attention to detail

Proficiency with computer systems

Multitasking

Customer service oriented

Problem-solving abilities

Job description

Join to apply for the Customer Service / Order Entry Agent role at AppleOne Employment Services

Join to apply for the Customer Service / Order Entry Agent role at AppleOne Employment Services

Get AI-powered advice on this job and more exclusive features.

Position : Customer Service / Order Entry Specialist

Location : Hamilton

Pay : $47,840

Shift : Monday-Friday from 8am-5pm

Fully in office

Duties : Order Processing :

• Take customer orders over the phone, email, or online.
• Accurately input order details into the company's database, including customer information, product selection, quantity, and shipping address.
• Verify product availability and pricing.
• Process payments and handle payment processing issues.

Customer Service :

• Answer customer inquiries regarding order status, product information, pricing, and delivery options.
• Address customer concerns and resolve issues promptly.
• Provide product recommendations and assist with selecting appropriate items

Handle returns and exchanges

• Order Tracking and Follow-up :
• Monitor order status throughout the fulfillment process.
• Communicate order updates to customers, including any delays or changes.
• Follow up with customers regarding outstanding orders or missing information.

Data Management :

• Maintain accurate customer records and order details within the system.
• Identify and report any discrepancies or errors in order data.
• Engage in sales activities like suggesting additional products.

Inventory management :

• Will need to check stock levels and coordinate with warehouse staff to ensure timely order fulfillment.

Required skills :

• Excellent communication skills, both verbal and written
• Strong attention to detail and accuracy in data entry
• Proficiency with computer systems and order management software
• Ability to multitask and prioritize tasks effectively
• Customer service oriented with a positive attitude
• Problem-solving abilities to address customer concerns

Disclaimer : This is currently for an active job opportunity. By applying, you will be

part of our trusted network, ensuring our recruiters match you with suitable roles.

Let us help you take the next step in your career journey!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here :

The pay transparency policy is available here :

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e-verify.uscis.gov / web / media / resourcesContents / E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Motor Vehicle Manufacturing

Referrals increase your chances of interviewing at AppleOne Employment Services by 2x

Sign in to set job alerts for “Customer Service Specialist” roles.

Customer Experience Associate - New Street & Walker's Line, Burlington (26.25 hours / week)

Customer Experience Associate - Main & Thompson, Milton (22.5 hours / week)

Customer Experience Associate (Future Opportunities - Stoney Creek, Grimsby)

Customer Experience Associate - Main & Thompson, Milton (15 hours / week)

Customer Care Representative (6 month Contract)

Customer Experience Associate - Hamilton & Burlington

Customer Experience Associate - Future Opportunities Hamilton / Burlington

Customer Service Representative - Account Executive

Customer Service Coordinator (Future Team Lead)

Burlington, Ontario, Canada CA$55,600.00-CA$61,000.00 1 month ago

Customer Experience Associate (Future Opportunities - Cambridge / Guelph))

Entry Level Customer Service - Work From Home

Customer Experience Associate - Future Opportunities - Milton (Evergreen)

Senior Specialist, Customer Care - McKesson Specialized Distribution

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search

Entry Customer Agent • Hamilton, ON, Canada