Customer Service Operator

Becklar, LLC; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading monitoring company in Edmonton is seeking a dedicated individual to process alarm signals and provide assistance in high-pressure situations. This role offers starting pay of $16.50/hour for day shifts and secures job with fully paid training. Ideal candidates will have a high school diploma and experience in customer service. Opportunities for growth and a fun team environment are provided.

Benefits

Health benefits after 3 months

3 weeks of fully paid training

Company parties and professional development

Secure building with free parking

Qualifications

• Completed high school diploma or equivalent is required.
• Preferred experience providing excellent customer service.
• Ability to remain calm in a fast-paced, high-pressure environment.

Responsibilities

• Process alarm signals quickly, accurately, and professionally.
• Dispatch appropriate authorities and verify that help is on the way.
• Document all responses for the alarm accurately on computer.

Skills

Excellent customer service

Calm in high-pressure situations

Education

High school diploma or equivalent

Job description

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Armstrongs - A Becklar Company
Edmonton, AB, Canada

At Armstrongs we are Canada’s premiere alarm monitoring company. We are a part of Becklar Monitoring company with the mission to create solutions for a safer world through our innovative technologies and caring people. We operate one of the largest and fastest growing monitoring companies in North America, monitoring alarms (security, fire, medical, environmental, IoT) throughout the U.S. and Canada for nearly 2 million people every day. At Armstrongs we are defined by our core values: We Care, We're Fun, We're Innovative, We value Relationships, We give great Service, and We work as a team to extend trust. In short, We Care F.I.R.S.T. about our employees and subscribers.

Reasons You'll Love Working Here:

• Starting pay of $16.50 an hour for days shift, $17.50 an hour for night shift.
• Health Benefits offered after 3 months of employment
• 3 weeks of fully paid, hands-on training
• Job security with guaranteed hours (various shifts)
• Secure building with key fob access and free parking
• NO SALES or Surveys, just helping people!
• Growth opportunities - We have strong, steady growth and always look internally for promotions first
• A FUN team, company parties, professional development, and more!

What You'll Do:

• Process alarm signals quickly, accurately and professionally in stressful situations
• Dispatch the proper authorities, verify that help is on the way and notify subscribers
• Accurately document all responses for the alarm on the computer
• Learn and use new software to complete multiple tasks

What We're Looking for?:

• Must have a completed high school diploma or equivalent
• Experience providing excellent customer service preferred
• Ability to stay calm in a very fast past environment with high pressure situations
• Must be able to pass a pre-employment criminal record check
• Candidates MUST reside and be legally authorized to work in Canada

Armstrongs - A Becklar Company and Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status