Customer Service/Office Administrator

Environmental 360 Solutions; Kelowna; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading environmental solutions company in Kelowna is seeking a highly organized Customer Service/Office Administrator. You will respond to customer inquiries, manage office tasks, and ensure a seamless customer experience. The ideal candidate has at least 2 years of experience in customer service or administration. Join us to help redefine the industry and build a sustainable future.

Qualifications

• 2+ years of customer service or administrative experience.
• Proficient with Microsoft Office Suite and ideally Google Suite.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to inbound calls and emails from existing and potential customers.
• Greet visitors, answer phones, and manage email correspondence.
• Schedule meetings and appointments for team members.

Skills

Customer service

Organizational skills

Communication skills

Time management

Attention to detail

Education

High school diploma or equivalent

Post-secondary education

Tools

Microsoft Office Suite

Google Suite

CRM systems

Job description

At Environmental 360 Solutions Ltd. (E360S), we don’t just manage waste—we redefine the industry. Fueled by an ambitious and innovative entrepreneurial vision and decades of leadership, we’re building a smarter, cleaner, and more sustainable future. Our team is made up of driven professionals who thrive on challenge, embrace technology, and never stop learning. If you’re looking to do work that matters—where your ideas are valued, your growth is supported, and your impact is real—you’ve come to the right place.

Position Overview:

We are seeking a highly organized, customer-focused Customer Service/Office Administrator to join our team. Based out of our Kelowna office, this role supports both customer service functions and general office administration. Ideal candidates will have previous experience in a fast-paced environment, strong communication skills, and the ability to manage multiple responsibilities simultaneously. Experience in the construction industry and/or administrative support is considered a strong asset.

Key Responsibilities:

Customer Service Duties

• Respond to inbound calls and emails from existing and potential customers
• Make outbound calls to follow up with clients or provide updates
• Set up new sites and client details in the company database (CRM)
• Collaborate with Sales, Logistics, and Operations teams to ensure seamless customer experiences
• Build strong relationships with clients through excellent service and follow-through

Office Administration Duties

• Greet visitors, answer phones, and manage email correspondence
• Maintain inventory of office supplies and ensure the office remains well-stocked and organized
• Schedule meetings and appointments for team members
• Handle data entry, filing, and general record keeping
• Assist with coordinating external vendors and service providers
• Support day-to-day office functions and contribute to a clean and tidy workspace
• Take on special projects or other administrative duties as needed

Qualifications:

• High school diploma or equivalent; post-secondary education is an asset
• 2+ years of customer service or administrative experience
• Strong phone presence and interpersonal skills
• Proficient with Microsoft Office Suite and ideally Google Suite
• Experience with CRM systems and fast-paced office environments
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to multitask, prioritize, and remain detail-oriented under pressure
• Positive attitude, willingness to learn, and ability to handle sensitive information professionally

This is more than a job—it’s your opportunity to be part of something bigger. At E360S, we’re setting new standards, transforming communities, and advancing the industry with every step forward. Bring your expertise, your curiosity, and your drive. Let’s build a sustainable future we can all be proud of. Apply today and discover what’s possible when purpose meets progress.

Due to the high volume of resumes we will only be contacting candidates that best meet the needs of the business. Thank you for your interest in E360S.

The above statements are intended to describe the general nature and level of work being performed by people assigned in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.