Customer Service Mentor / Trainer

Boardwalk; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

Boardwalk, a leading provider of rental housing in Canada, is seeking a motivated individual to train and support new Associates in delivering exceptional customer service. The ideal candidate will have postsecondary education, strong knowledge of the Residential Tenancies Act, and a commitment to building better communities. Join our dedicated team to make a positive impact in the lives of our residents!

Benefits

Profit-sharing

Flexible medical and dental benefits

Fitness reimbursement

Training and development opportunities

Group RRSP matching

Rental discounts

Qualifications

• Post-Secondary education required.
• Strong knowledge of the Residential Tenancies Act.
• Experience in similar roles at Boardwalk.

Responsibilities

• Conduct hands-on training for new Associates.
• Provide ongoing feedback and follow-up with new Associates.
• Assist in the development of training guides and mentorship programs.

Skills

Communication

Service à la clientèle

Résolution de problèmes

Organisation

Leadership

Education

Éducation postsecondaire

Tools

Microsoft Office

Job description

Job Description

Posted Thursday, July 10, 2025 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more!

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!

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Responsibilities

• Meet with all new Associates on their first day of work and conduct hands-on training, following mentorship training guides
• Provide ongoing feedback to Associates during training including face to face and written testing
• Follow-up with new Associates on a weekly basis
• Continue to be available as a resource to new Associates after training is complete
• Provide feedback to Leader on new Associate training and document the 2, 4, 6 week follow ups in Dayforce
• Provide Leader with updates regarding the necessity of additional training or recertification
• Conduct necessary retraining with existing Associates
• Train Associates on new initiatives, programs, procedures as needed
• Assist in the development of training guides and/or procedure manuals
• Ongoing review and implementation of improvements to mentorship program
• Liaise and share with Human Resources / Regional Director regarding the effectiveness of mentorship program
• Assist with site coverage as needed
• Complete all required administration for the position on a tablet special projects and tasks as assigned by the Leader
  
  

Experience And Educational Requirements

• Post-Secondary education required
• Strong knowledge of the Residential Tenancies Act
• Boardwalk experience in the position
  
  

Technical Requirements

• Strong knowledge of Boardwalk applications - BPMS, BOSS, Dayforce, etc.
• Microsoft Office experience is an asset
• Familiarity with computer tablets is an asset
  
  

Non-Technical Requirements

• Ability to communicate effectively in English both written and oral
• Strong commitment to providing excellent customer service
• Dedicated to building better communities for all our Resident Members and surrounding communities
• Excellent listening and telephone etiquette skills
• Experience dealing with day-to-day business operations, exceptional problem-solving and decision-making capabilities
• Strong planning and organizational skills coupled with ability to multi-task and prioritize
• Ability to learn quickly, adapt to change and be flexible in nature
• Demonstrates a positive attitude, enthusiasm and assertiveness
• Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
• Ability to create trust and build lasting business relationships, able to handle sensitive and confidential matters
• Exceptional team building and leadership skills, including ability to motivate and lead other Associates in a team environment
• Ability to work independently (self-managed) and with other Associates in a team environment
• Able to troubleshoot site technical issues
• Must have a valid driver’s license, vehicle and clean driving record
• Willing to travel to multiple sites/cities
  
  

Posting for bwalk.com

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Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.