Customer Service Mayfair Shopping Centre

Stitch It; Victoria; On-site; CAD 32,000 - 42,000; Full time

Job summary

A leading clothing alteration company in Canada seeks a skilled Customer Service Associate to enhance customer satisfaction through quality alterations. The role involves assisting customers, accurate measurements, and providing alterations fitting their needs and budget. The company values inclusivity and offers competitive wages, with opportunities for career growth and a flexible work schedule.

Benefits

Flexible work schedule

Competitive wages

Tips and gratuities

Generous employee discount

Continuous training and support

Growth and career development opportunities

Qualifications

• Experience in customer service and fashion preferred.
• Ability to measure accurately and understand customer preferences.
• Strong knowledge of clothing alteration processes.

Responsibilities

• Make customers feel welcome and follow The Stitch It service philosophy.
• Assist customers with trying on clothes and taking accurate measurements.
• Recommend alteration options and provide alternatives based on budget.

Skills

Customer service

Fashion knowledge

Measurement skills

Job description

About The Company

Stitch It is Canada’s largest clothing alteration company with over 50 locations across Canada. We collaborate with major retailers in the fashion industry and are located in most major malls. Stitch It is recognized as the leader in clothing alterations.

We are seeking a confident and experienced Customer Service Associate to join our team in a fun and fast-paced environment.

Why Join the Stitch It Team?

• Flexible work schedule
• Competitive wages
• Tips and gratuities
• Generous employee discount
• Continuous training and support
• Growth and career development opportunities

Job Summary

We are looking for a skilled individual passionate about fashion, garment alteration, and customer care. You will be responsible for ensuring customers feel and look great, and confident in their clothing by providing quality alterations promptly, fulfilling our promise of quality service.

Main Responsibilities

• Make customers feel welcome and comfortable, following The Stitch It service philosophy.
• Assist customers with trying on clothes, measure accurately, and understand their preferences.
• Recommend alteration options, demonstrating strong knowledge of our processes and products.
• Offer alternatives that fit the customer's budget or complement the alteration.

If you are dedicated, skilled in fashion, and passionate about customer satisfaction, we invite you to join our team.

Stitch It is committed to creating an inclusive, accessible work environment. We are an equal opportunity employer and welcome applications from individuals of all abilities.

Accommodations are available upon request throughout the recruitment and selection process. If needed, please contact us at [e-mail], and we will work with you to meet your needs.