Customer Service Manager Jobs In Canada - Australia - Ireland

URGENT HIRING !!!

Location: Canada, Australia, New Zealand, UK, Germany, Singapore (Not in India)

Benefits: Medical Insurances, Travel Allowances, Flight Tickets, Meals, etc.

Key Responsibilities:

• Lead and manage the customer service team, including training, coaching, and performance reviews.
• Monitor team KPIs and customer satisfaction metrics.
• Handle complex or escalated customer issues professionally and effectively.
• Develop and improve customer service processes and policies.
• Collaborate with other departments (e.g., sales, operations, product) to resolve customer pain points.
• Manage customer feedback and use insights to drive improvements.
• Prepare reports on team performance and customer feedback trends.