Customer Service Manager, Food Services

COMPASS GROUP CANADA; Peterborough; On-site; Full time

Job summary

A leading company in food service is seeking a Customer Service Manager to ensure excellent service delivery while maintaining quality standards. The successful candidate will lead a team, manage customer feedback, and engage with clients to enhance their food service experience. Applicants should possess a relevant university degree and significant management experience in the hospitality sector.

Qualifications

• 5 years experience in food service or hospitality management.
• Solid experience in a busy customer service environment.
• Strong presentation and communication skills.

Responsibilities

• Lead a team to provide optimum customer service.
• Administer and measure customer service feedback.
• Assist with menu samplings and client presentations.

Skills

Customer Service

Problem Solving

Communication

Attention to Detail

Leadership

Education

University Degree in Marketing, Nutrition, or Quality Control

Tools

MS Office

Job description

Working Title: Customer Service Manager, Food Services
Employment Status: Full-Time
Starting Hourly Rate: $22.00per hour
Address: 151 Lansdowne St W Peterborough ON K9J 1Y4
New Hire Schedule: Event Based- Hours Varied- Weekends and Evenings

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.

From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.

Job Summary

Now, if you were to come on board as a Customer Service Manager, we’d ask you to do the following for us:

• Lead a team to provide optimum customer service and comply with quality standards.
• Work with the management team on training, auditing, and creating action plans.
• Administer and measure customer service feedback and provide updates to the team.
• Manage employee recognition programs.
• Provide client with information on trends pertaining to food, beverage, amenities, etc.
• Assist with menu samplings and client presentations.
• Gather, compile, and present competitor analysis data.
• Engage with customers and address concerns in a timely manner.
• Compile nutritional, allergen, and intolerance information with aid of systems and resources.
• Coordinate menu and marketing needs.
• Ensure quality standards are updated, communicated, and maintained in the SOP manual.

• Adhere to Compass and client policies (food safety, physical safety, etc.).

Think you have what it takes to be our Customer Service Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

• A university degree is required, preferably in marketing, nutrition, or quality control.
• 5 years of experience in food service or hospitality management.
• Solid experience in a busy customer service environment.
• General understanding of healthy food options.
• Ability to solve problems with professionalism and flexibility.
• Experience working in an office environment.
• Sense of urgency, initiative, and attention to detail.
• Strong presentation and communications skills (verbal and written).
• Proficiency in MS Office (Word, Excel, and PowerPoint).

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.