Customer Service Manager

AO Globe Life - Nzube Justin Ejifugha; Toronto; Remote; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking dedicated Customer Service Specialists to join their remote team. This role is perfect for those who thrive on meaningful conversations and enjoy problem-solving. You will engage with clients through various channels, ensuring their needs are met with empathy and professionalism. The company promotes a collaborative culture, offering flexibility and support to help you succeed. With comprehensive training and performance incentives, this opportunity is ideal for individuals looking to grow in a rewarding environment. Join a purpose-driven team and make a difference in people's lives.

Benefits

Remote Flexibility

Performance Incentives

Ongoing Training

Health & Wellness Coverage

Union Support

Career Progression

Team Retreats & Events

Qualifications

• Excellent communication skills to simplify complex topics.
• Comfortable working independently in a remote environment.

Responsibilities

• Communicate with clients via phone, email, and chat clearly.
• Maintain accurate client records and manage inquiries.

Skills

Verbal communication

Written communication

Problem-solving

Empathy

Relationship-building

Education

HLLQP license (training provided)

Tools

CRM platforms

Digital communication tools

Job description

Overview
At AO Globe Life, we are committed to supporting individuals and families by delivering exceptional service and clarity in times that matter most. As we expand across Canada, we are inviting thoughtful, service-driven professionals to join our fully remote team as Customer Service Specialists.

This role is ideal for those who find fulfillment in meaningful conversations, enjoy solving problems, and are passionate about providing support that leaves a lasting impression. If you are someone who takes pride in clear communication, values relationship-building, and thrives in a structured yet flexible work environment, we encourage you to explore this opportunity.

AO Globe Life fosters a collaborative and inclusive culture where individuals are empowered to contribute, grow, and make a difference. Our remote-first approach allows for autonomy, while our strong team dynamic ensures you're supported every step of the way.

Key Responsibilities
In this role, you will:

• Communicate with clients via phone, email, and chat using clear and empathetic language

• Maintain accurate client records and manage the flow of inquiries and claims

• Provide clear explanations of our products and services in client-friendly terms

• Handle concerns with professionalism and ensure timely resolution

• Collaborate across teams to support service improvements and client outcomes

Ideal Candidate Profile
We are seeking individuals who demonstrate the following:

• Excellent verbal and written communication skills with the ability to simplify complex topics

• A readiness to pursue the HLLQP license (training and support provided)

• Confidence working independently in a remote environment

• A background in customer-facing roles such as service, retail, or support is beneficial

• Comfort using CRM platforms and digital communication tools

• Eligibility to work in Canada (permanent residents and citizens welcome)

What You Can Expect
By joining AO Globe Life, you will gain access to:

• Remote Flexibility: Work from home with the freedom to manage your schedule

• Performance Incentives: Weekly compensation with additional bonuses tied to performance

• Ongoing Training: Comprehensive onboarding and mentorship to help you succeed

• Health & Wellness Coverage: Full health, dental, and vision plans for you and your family

• Union Support: Added security and benefits through union representation

• Career Progression: Opportunities for advancement and residual income as you grow

• Team Retreats & Events: Company-sponsored retreats and development opportunities to build community and leadership skills

Apply Now
We are currently accepting applications and scheduling interviews. If you're seeking a career where you can contribute meaningfully, grow professionally, and be part of a purpose-driven team, we would love to hear from you. Submit your resume today to be considered.