Customer Service Manager

Walmart; North Grenville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail corporation in North Grenville is seeking a Front End Operations Coordinator. This role is crucial for ensuring exceptional customer service and maintaining operational standards. The candidate must be at least 16 years old. Responsibilities include coordinating associates, providing training, and overseeing transactions. Join a team dedicated to a positive shopping experience.

Qualifications

• Must be 16 years of age or older.

Responsibilities

• Coordinate Front End operations to ensure exceptional customer service.
• Handle customer and Associate concerns.
• Monitor Front End associates and coordinate breaks.
• Provide training to Associates on company procedures.
• Oversee purchase, return, and exchange transactions.
• Ensure EAS systems are functioning correctly.
• Prepare registers for opening and closing.
• Promote company programs and initiatives.

Job description

Position Summary

Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards.

What you'll do

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handle customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

340 Colonnade Dr, Kemptville, ON K0G 1J0, Canada