Customer Service Manager

CNSC; Montreal; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company seeks a Customer Service Manager for its Montreal location. The role involves coordinating front end operations to ensure exceptional customer experiences and driving loyalty. Responsibilities include managing associates, ensuring compliance with safety protocols, and overseeing a positive shopping environment.

Benefits

Comprehensive benefits package including medical and dental

Stock options and life insurance

Paid time off and store discount

Education programs

Deferred profit sharing plan

Qualifications

• Strong leadership skills to manage associates and ensure compliance.
• Ability to coordinate Front End operations effectively.
• Experience in customer service management and supporting team performance.

Responsibilities

• Coordinate Front End operations to deliver exceptional customer service.
• Ensure compliance with company programs and operational safety standards.
• Manage customer concerns and monitor transaction processes.

Skills

Flexible

Helpful

Good Listener

Team Player

Positive

Job description

Walmart stores are at the heart of the local community. As an associate, you’ll be the welcoming face our customers see each time they visit our stores. You offer that helping hand and keep our shelves full of the great products that our customers want and expect so that they come back time after time.

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At Walmart, you’ll be part of a team working together to deliver exceptional customer experiences and helping Canadians save money to live better.

About the role: Customer Service Manager

Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. You will ensure compliance with Company programs while maintaining operational standards for safety and efficiency.

Your responsibilities include confirming that safe work processes and emergency procedures are followed (lifting techniques, area cleanliness, evacuations, emergency codes, theft prevention). You will manage customer and associate concerns, monitor all associates in the register area to ensure adequate coverage, coordinate breaks, and support checkout lanes as needed.

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Benefits and Salary

Walmart offers a comprehensive benefits package including stock options, medical, dental, and vision coverage, life insurance, paid time off, Live Better U education programs, store discount, EQ Health, and a deferred profit sharing plan. Benefits depend on hours or employment status (full-time/part-time). Salary will be determined based on relevant experience.

Job Type: Regular/Permanent

Schedule: Morning, Afternoons, Evenings, Nights

Job ID: R-2203138

Requirements / Skills

• Flexible
• Helpful
• Good Listener
• Team Player
• Positive

How to Apply

Ready to lead Front End operations at Walmart? Click the button below to apply online.

Know someone who might be interested? Share this job posting and help them join Walmart!

Emphasize your ability to coordinate Front End operations by describing how you ensured the register area was covered, managed breaks, and supported checkout lanes to maintain fast, friendly service.

Highlight your leadership skills by detailing how you trained associates on Company systems and procedures, maintained compliance with safety and emergency protocols, and resolved customer and associate concerns.

Showcase your focus on customer loyalty by explaining how you promoted Company initiatives (credit card services, Walmart Protection Plan, charitable programs, and promotions) and supervised accurate transaction processes to enhance the shopping experience.