Customer Service/ Lot Attendant

U-Haul; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading moving and storage company is seeking a Customer Service Representative in Ottawa. This role involves assisting customers with product services, utilizing technology for inventory management, and providing on-the-job training. Applicants should have a valid driver's license and a high school diploma. Competitive benefits include health plans, paid time off, and various reimbursements. Join a supportive team and start immediately!

Benefits

Career stability

Opportunities for advancement

Gym Reimbursement Program

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

Employee Stock Ownership Plan (ESOP)

Qualifications

• Valid driver's license with a good driving record.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Prepare rental invoices and process equipment returns.
• Participate in ongoing education through U-Haul University.

Skills

Customer service orientation

Problem-solving skills

Communication skills

Education

High school diploma or equivalent

Job description

Location:

383 Coventry Rd, Ottawa, Ontario K1K 2C5 Canada

Are you a people person? Do you love helping others?

U-Haul is seeking friendly, motivated individuals for the position of Customer Service Representative. In this role, you will work as part of a supportive team to represent U-Haul's exceptional service, assisting customers with equipment inspection, maintenance, and using up-to-date technology for dispatch and returns. This position offers on-the-job training.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! We schedule two hands-on interviews and compensate you for each. Additionally, we offer a $100 hiring bonus and a $300 cash bonus upon completing the U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans (if eligible)
• Paid holidays, vacation, and sick days (if eligible)
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities

• Assist customers inside and outside a U-Haul center with products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment, checking fluid levels
• Answer questions and educate customers about products and services
• Prepare rental invoices and process equipment returns
• Install hitches and trailer wiring
• Fill propane (certification offered upon employment)
• Drive a forklift (certification offered upon employment)
• Other duties as assigned
• Participate in ongoing education through U-Haul University

Minimum Qualifications

• Valid driver’s license with a good driving record
• High school diploma or equivalent

Work Environment & Physical Demands

The role involves moderate risks and requires safety precautions, including working around moving parts, chemicals, and using protective gear. Physically, it involves standing for long periods, moving indoors and outdoors, reaching, and lifting equipment weighing at least 50 lbs.

U-Haul is committed to a healthy work environment and does not hire nicotine users in certain states. We are an equal opportunity employer, considering all applicants regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected categories. Accommodations are available upon request.