Customer Service - Government Representative

Nordia; New Brunswick; Remote; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals for full-time customer service roles. This unique opportunity allows you to assist citizens with their informational needs from the comfort of your home. With a competitive hourly wage and full paid training, you will be equipped to provide excellent service and support. The role offers a dynamic work environment, and the potential for extension or permanent placement within the team. Join a company that values its employees and fosters growth, ensuring a rewarding career path in customer service.

Benefits

Work-from-home flexibility

Competitive salary

Full paid training

Potential for position extension

Qualifications

• Proficiency in navigating multiple computer applications.
• Ability to perform various tasks simultaneously.

Responsibilities

• Provide warm and solution-oriented service via phone.
• Assist with administrative document renewal processes.

Skills

Excellent communication skills

Interpersonal skills

Bilingual (English and French)

Ability to multitask

Job description

Overview

Are you known for your excellent communication skills and your ability to connect with people? We are gearing up to hire full-time representatives for upcoming positions in New Brunswick.

As a Customer Service Government Representative, you will provide telephone assistance on behalf of a government entity by answering citizen informational needs. Thanks to the equipment delivery and the team dedicated to support you, you will be able to start your training and grow your career right from the comfort of your own home*.

This position is up to a 3-month temporary mandate subject to a possible extension or even permanent position. This is a one-of-a-kind opportunity to get to know our dynamic team!

Perks of the position:

• The comfort of working-from-home;
• Competitive salary of $16.50/hour;
• Full paid training;
• The potential opportunity to extend your position within the team.

Responsibilities

Your position in a glimpse:

• Provide a warm, informed and solution-oriented service to each person requiring a phone assistance;
• Kindly assist people by:
  • Answering their questions related to administrative document renewal processes;
  • Scheduling in-centre appointments;
  • Directing them to another service, if needed.
• Handle calls with discretion and confidentiality.

Qualifications

• Eligibility criteria:
  • *At home, have a high-speed internet connection of at least 25 MBPS and a secure, quiet space;
• Ability to perform various tasks simultaneously and proficiency with navigating multiple computer applications;
• Excellent communication and interpersonal skills – you enjoy helping and interacting with people!
• You speak English or are bilingual (English and French).

Training start date: May 23rd, 2025

Why Nordia?

People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry.

According to the most recent internal survey, the team members confirm it: 84% of Nordia’s employees would recommend Nordia as an employer to their family and friends! We are also on Waterstone's prestigious list of Canada's Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala.

Want to learn more about our career opportunities and what makes Nordia the best place to work?Click here to find out!