Customer Service Front Desk Specialist — Early Wage Access

Driven Brands Inc.; Cambridge; Sur place; CAD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

myFlexPay access

Résumé du poste

Driven Brands, via Uniban Canada in Ontario, is seeking a Customer Service Associate to greet walk-ins, prepare estimates, quotes and invoices, and manage daily communications with customers. You will support the manager with parts returns and ensure accurate order processing while maintaining a positive, professional demeanor.

The role emphasizes excellent customer service, clear communication, and reliable follow-up to ensure customer satisfaction across our auto service network in Cambridge

Qualifications

• Must have positive attitude and customer service mindset.
• Must have basic computer skills.
• Must have strong communication skills.
• Prior phone or call center experience is a plus.

Responsabilités

• Intake and assist walk-ins, appointments, and returning customers.
• Create estimates, price quotes, and invoices for auto work.
• Answer phones and return customer calls.
• Provide excellent customer service.
• Assist Manager with daily parts returns.
• Ensure accuracy when ordering parts.
• Input documentation on all calls and follow-up with callers as needed.
• Confirm all mobile jobs parts and materials before dispatching drivers.
• Open new accounts and service existing accounts.
• Maintain a professional appearance and positive attitude.

Connaissances

Customer service

Communication skills

Basic computer skills

Phone/call center experience

Description du poste

Driven Brands, via Uniban Canada in Ontario, is seeking a Customer Service Associate to greet walk-ins, prepare estimates, quotes and invoices, and manage daily communications with customers. You will support the manager with parts returns and ensure accurate order processing while maintaining a positive, professional demeanor.

The role emphasizes excellent customer service, clear communication, and reliable follow-up to ensure customer satisfaction across our auto service network in Cambridge