Auto Service Front Desk & Customer Care Specialist

Driven Brands, Inc.; Ottawa; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

MyFlexPay access

Job summary

Uniban Canada, part of Driven Brands, is seeking a customer service oriented team member to intake walk-ins, prepare estimates, and assist customers. You will answer phones, process orders, and support the manager with parts returns, ensuring accuracy in parts ordering and timely follow-up.

A positive attitude, basic computer skills, and strong communication are essential; prior call-center experience is a plus.

Qualifications

• Must have a positive attitude and customer service mindset.
• Must have basic computer skills.
• Must have strong communication skills.
• Prior phone or call center experience is a plus.

Responsibilities

• Intake and assist walk-ins, appointments, and returning customers.
• Create estimates, price quotes, and invoices for auto work.
• Answer phones and return customer calls.
• Provide excellent customer service.
• Assist Manager with daily parts returns.
• Ensure accuracy when ordering parts.
• Input documentation on all calls and follow-up with callers as needed.
• Confirm all mobile jobs parts and materials before dispatching drivers.
• Open new accounts and service existing accounts.
• Maintain a professional appearance and positive attitude.

Skills

Customer service mindset

Basic computer skills

Strong communication skills

Call center experience (plus)

Job description

Uniban Canada, part of Driven Brands, is seeking a customer service oriented team member to intake walk-ins, prepare estimates, and assist customers. You will answer phones, process orders, and support the manager with parts returns, ensuring accuracy in parts ordering and timely follow-up.

A positive attitude, basic computer skills, and strong communication are essential; prior call-center experience is a plus.