Customer Service Executive – Explore India Journeys

EXPLORE INDIA INC.; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A travel services company in Vancouver is seeking a Customer Service Executive to assist with visa applications and create customized travel packages. The ideal candidate should have at least 2 years of customer service experience, strong interpersonal skills, and fluency in English. This role offers paid time off and compensation ranging from CA$17.85 to CA$19.00 per hour, based on experience.

Benefits

Paid time off

Qualifications

• Proven experience in travel, customer service or related roles (minimum 2 years).
• Fluency in English required; additional languages are an asset.
• Personal travel experience is considered a plus.

Responsibilities

• Assist clients with visa applications or apply on their behalf.
• Plan and create customized travel packages based on client preferences.
• Address and resolve travel-related concerns promptly.

Skills

Customer service

Interpersonal skills

Negotiation skills

Travel knowledge

Language skills

Job description

Overview

Position Overview: We are seeking a Customer Service Executive to join our customer-focused team. In this role, you will assist guests with their visa process as the primary task and provide excellent support throughout their journey. This position offers opportunities for growth in the travel and tourism industry.

About Us

Explore India Journeys Inc. specializes in creating unforgettable travel experiences for our guests. We are passionate about delivering exceptional service and personalized journeys. If you share our passion for travel and customer care, we'd love to hear from you

Key Responsibilities

• Assist clients with visa applications or apply on their behalf.
• Plan and create customized travel packages based on client preferences.
• Provide travel resources such as brochures, maps, and cultural information.
• Develop travel packages using marketing techniques.
• Address and resolve travel-related concerns promptly.
• Maintain accurate client records and manage data entry in our system.

Qualifications

• Experience: Proven experience in travel, customer service, or related roles (minimum 2 years).
• Communication: Excellent interpersonal and negotiation skills.
• Industry Knowledge: Familiarity with both domestic and international travel trends.
• Languages: Fluency in English required; additional languages are an asset.
• Personal Travel Experience: Considered a plus

Job Details

• Schedule: 8-hour shifts, Monday to Friday (daytime hours) OR Tuesday to Saturday
• Location: Must be able to reliably commute or relocate to Vancouver, BC before starting work.

Benefits

• Paid time off

Compensation

• CA$17.85–CA$19.00 per hour, based on experience

If you\'re passionate about travel, customer service, and creating memorable experiences, apply today and become part of our team at Explore India Journeys Inc.