Customer Service/Dispatch Representative

GFL Environmental; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

GFL Environmental is seeking a Customer Service/Dispatch Representative in Edmonton, AB. This role is vital for scheduling services and ensuring excellent customer interactions. Ideal candidates will have some experience in customer service, preferably in the transportation field, and possess strong communication skills. Join a company dedicated to sustainable practices and personal development.

Benefits

Opportunities for career growth

Supportive, team-first culture

Qualifications

• 1-2 years in a transportation, dispatch or customer service role preferred.
• Friendly, reliable, and detail-oriented.
• Comfortable using MS Outlook, Excel & Word.

Responsibilities

• Answer customer calls and emails professionally and promptly.
• Schedule and update services as needed.
• Handle account questions and resolve issues.

Skills

Communication

Organizational skills

Teamwork

Reliability

Detail-oriented

Tools

MS Outlook

Excel

Word

Trux software

Job description

Customer Service/Dispatch Representative page is loaded

Customer Service/Dispatch Representative

Apply locations Edmonton, Alberta time type Full time posted on Posted Yesterday job requisition id R27336

Join Team Green! GFL Environmental is Hiring a Customer Service/Dispatch Representative – Edmonton, AB

Looking to grow your career with a company that supports your development and values your contributions? GFL Environmental is hiring a Customer Service Representative (CSR)/Dispatcher to join our Edmonton team!

As a CSR/Dispatcher, you’ll be the first point of contact for customers—helping schedule service, answer questions, solve problems, and ensure every interaction reflects our commitment to excellent service. In this role you will experience the full scope of what we do at GFL! From service to operations, you’ll be an integral part of the team!

Why Work With GFL?

• Opportunities to grow your career
• Supportive, team-first culture – we’re known as Team Green for a reason
• We give back to our communities through our Full Circle Project

What You’ll Do:

• Answer customer calls and emails professionally and promptly
• Schedule and update services as needed
• Support billing, contracts, and reporting
• Coordinate with operations, sales, and shop staff
• Handle account questions and resolve issues
• Enter data and maintain accurate records
• Assist with general office and sales support tasks
• Distribute, collect and review route sheets for proper days end data entry.
• Dispatch calls to routes based upon designated route and driver location.

What We’re Looking For:

• 1-2 years in a transportation, dispatch or customer service role.(Preferred)
• Great communication and organizational skills
• Comfortable using MS Outlook, Excel & Word
• Friendly, reliable, and detail-oriented
• Team player with a positive attitude
• Experience in waste or environmental services is a bonus
• Familiarity with Trux software is a plus

Ready to Join Team Green?
If you’re dependable, motivated, and enjoy helping people, we want to hear from you! Apply today and be part of a company committed to sustainability and growth—for you and our communities.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Current GFL Employees

If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub .

Welcome!

At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us.

At GFL, growth isn’t just for our business—it’s for our people.

Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey.

We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions.

With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life.

We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way.

Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life.

GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams.

Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities.

Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.