Customer Service Desk Associate

J.D. Irving, Limited; Saint John; On-site; CAD 26,000 - 32,000; Full time

Job summary

A leading company is seeking Customer Service Associates to manage customer interactions and transactions efficiently. You will ensure excellent service and maintain a clean working area while processing payments. This role requires strong mathematical and communication skills and the ability to work independently in a busy environment.

Qualifications

• Experience as a Retail Cashier is an asset.
• Ability to handle moderate physical demands: standing for 4 hours, lift up to 50lbs.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Process customer transactions and refunds through cash registers.
• Provide excellent customer service and maintain checkout area.
• Operate scanners and credit card/debit card terminals.

Skills

Mathematical skills

Basic computer knowledge

Customer satisfaction orientation

Communication skills

Time management skills

Problem solving

Decision making

Job description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.

Qualifications

• Strong mathematical skills and basic computer system knowledge
• Ability to work independently in a fast-paced environment
• Customer satisfaction-oriented
• Strong communication and time management skills
• Problem solving and decision making
• Experience as a Retail Cashier is an asset
• Ability to handle moderate physical demands: standing for 4 hours, lift a medium size merchandise if required up to 50lbs.

Responsibilities

• Process customer transactions, sales, and refunds through cash registers
• Operate scanners and credit card/debit card terminals
• Provide excellent customer service
• Collect payments and bag purchases for customers
• Keep the checkout area clean and orderly
• Maintain front end department merchandise
• Answering front desk phone and directing calls
• Assist other departments and functions as required
• Able to learn and operate the applicable computer system (D365) used to process orders