Customer Service Desk Associate

J.D. Irving, Limited; Saint John; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking Customer Service Associates to enhance customer interactions and manage transactions efficiently. This role requires strong mathematical skills, excellent communication, and the ability to thrive in a fast-paced environment. As a key point of contact for customers, you will ensure satisfaction through effective problem-solving and decision-making. Join a dynamic team where your contributions will directly impact the customer experience, and enjoy the opportunity to work with a computerized system to streamline operations. If you are passionate about customer service and eager to make a difference, this position is for you.

Qualifications

• Strong mathematical skills and basic computer knowledge are essential.
• Experience as a Retail Cashier is an asset.

Responsibilities

• Process customer transactions and provide excellent customer service.
• Maintain cleanliness of the checkout area and assist other departments.

Skills

Mathematical Skills

Strong Communication Skills

Time Management Skills

Problem Solving

Decision Making

Customer Satisfaction Orientation

Ability to Work Independently

Tools

Computerized Systems

D365

Job description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.

Qualifications

• Strong mathematical skills and basic computer system knowledge
• Ability to work independently in a fast-paced environment
• Customer satisfaction-oriented
• Strong communication and time management skills
• Problem solving and decision making
• Experience as a Retail Cashier is an asset
• Ability to handle moderate physical demands: standing for 4 hours, lift a medium size merchandise if required up to 50lbs.

Responsibilities

• Process customer transactions, sales, and refunds through cash registers
• Operate scanners and credit card/debit card terminals
• Provide excellent customer service
• Collect payments and bag purchases for customers
• Keep the checkout area clean and orderly
• Maintain front end department merchandise
• Answering front desk phone and directing calls
• Assist other departments and functions as required
• Able to learn and operate the applicable computer system (D365) used to process orders