Customer Service Desk Associate

Kent Building Supplies; Saint John; On-site; CAD 30,000 - 40,000; Full time

Job summary

Kent Building Supplies is seeking a Customer Service Associate in Saint John, New Brunswick. The role involves managing customer transactions and delivering exceptional service in a fast-paced retail environment. Ideal candidates will have strong mathematical skills, a commitment to customer satisfaction, and the capability to operate a computerized system. Join a team committed to fostering an inclusive and supportive workplace where you can grow your career.

Qualifications

• Strong mathematical skills and basic computer system knowledge required.
• Ability to work independently in a fast-paced environment.
• Experience in retail is beneficial.

Responsibilities

• Process customer transactions, sales, and refunds.
• Provide excellent customer service and maintain checkout area.
• Operate cash registers and assist other departments.

Skills

Mathematical skills

Customer satisfaction-oriented

Strong communication skills

Time management skills

Problem solving abilities

Decision making abilities

Education

Experience as a Retail Cashier

Job description

Job Description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.

Responsibilities

• Process customer transactions, sales, and refunds through cash registers
• Operate scanners and credit card/debit card terminals
• Provide excellent customer service
• Collect payments and bag purchases for customers
• Keep the checkout area clean and orderly
• Maintain front end department merchandise
• Answer front desk phone and direct calls
• Assist other departments and functions as required
• Able to learn and operate the applicable computer system (D365) used to process orders

Qualifications

• Strong mathematical skills and basic computer system knowledge
• Ability to work independently in a fast-paced environment
• Customer satisfaction-oriented
• Strong communication and time management skills
• Problem solving and decision making abilities
• Experience as a Retail Cashier is an asset
• Ability to handle moderate physical demands: standing for 4 hours, lifting medium-sized merchandise up to 50lbs

About Us

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States with a team of 20,000 dedicated employees. We are a dynamic team committed to integrity, delivering results, and fostering an inclusive workplace where talent is nurtured and careers can grow across various divisions.

We are dedicated to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to disability can be made at any stage of application and employment. We encourage candidates to disclose their needs to ensure equitable opportunities.

Worried about meeting all requirements? We promote an inclusive environment where everyone is valued and encouraged to apply, even if you do not meet 100% of the criteria.

We appreciate your interest; only candidates selected for an interview will be contacted.

About The Team

Kent is the largest retail building supply chain in Atlantic Canada, with 48 locations and an ecommerce website. Our mission is to be the best source of home improvement products through superior customer service, quality products, and competitive prices. We prioritize safety, employ over 3,700 people, and focus on continuous improvement, development, and innovation. We also operate truss manufacturing facilities and a wholesale drywall company, and are members of the Independent Lumber Dealers Co-operative and the ARENA buying group.