Customer Service Desk Associate

Walmart; Fort Saskatchewan; On-site; CAD 30,000 - 40,000; Full time

Job summary

An established industry player in retail is seeking a Customer Service Desk Associate to enhance customer experiences. This role involves providing friendly and professional service, assisting with refunds and exchanges, and ensuring adherence to company policies. Join a dynamic team where you can develop your skills in a supportive environment. If you are passionate about customer service and enjoy helping others, this position offers an exciting opportunity to grow in the retail sector.

Qualifications

• Must be 16 years or older to apply.
• Experience in customer service is preferred.

Responsibilities

• Assist customers with information, refunds, and exchanges.
• Ensure all items are scanned correctly before returning to sales floor.

Skills

Customer Service

Refund Automation Procedures

Sales Tax Management

Education

High School Diploma or equivalent

Job description

Position Summary

Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies, and maintains security in front end operations. If you are looking for an exciting job in customer service or retail, working as a Cosmetics Associate may be a great fit for you!

What you'll do...

1. Properly follows Refund Automation procedures according to Company guidelines.
2. Properly completes all defective slips.
3. Assists customers with information, refunds, exchanges, and directions.
4. Maintains sales tax exempt records.
5. Ensures all damaged merchandise is sent to Claims for processing.
6. Verifies all returned merchandise against refund slips before returning to the sales floor.
7. Ensures all items are scanned correctly before being returned to the sales floor.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Age – 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

9551 87Th Ave, Fort Saskatchewan, AB T8L 4N3, Canada

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