Customer Service Delivery Advocate

Clutch Technologies Inc.; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join one of Canada's fastest-growing companies as a Customer Service Delivery Advocate in Ottawa! You will provide exceptional service, operate vehicles, and ensure customer satisfaction as the face of our online car-buying platform. Enjoy competitive pay, flexible scheduling, and a full benefits package from day one.

Benefits

Free snacks and beverages

Comprehensive health and dental coverage

Generous paid time-off program

Assistance with OMVIC License

Qualifications

• Clean driver's abstract with no major infractions.
• Legally authorized to work in Canada.
• Minimum 40 hours per week availability.

Responsibilities

• Deliver exceptional customer experiences with each interaction.
• Safely operate a flatbed truck to transport vehicles.
• Inspect and assess vehicles for any potential issues.

Skills

Customer Service

Vehicle Inspection

Communication

Education

High school diploma or equivalent

Job description

Ready to join one of Canada's fastest-growing companies (Deloitte’s Enterprise Leaders List 2024 – Rank #3) as a Customer Service Delivery Advocate in Ottawa, ON? Apply now.

• Competitive Pay & Stable Schedule — Competitive wages with flexible scheduling.
• OMVIC License: We will assist you in obtaining the necessary certification to advance your career and increase your earning potential!
• Full Benefits Package — Comprehensive health and dental coverage to keep you and your family protected from day 1.
• Work-Life Balance — Generous paid time-off program that lets you recharge.
• Cutting-Edge Production Facility and Equipment
• Perks — Enjoy free snacks, beverages, and access to employee amenities in our new facility.

About the Role:

Clutch is looking for a Customer Service Delivery Advocate to be the face of our company! Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to ensure every customer has a great, unique experience. If you're excited about shaking up the industry and want to be part of a company changing the car-buying game, you'll love working with us!

What You’ll Do:

• Deliver a uniquely special experience to each customer. Minus the red suit, you’ll be a real-life Santa Claus on a daily basis!
• Safely operate a flatbed truck to transport client vehicles and deliver them directly to their front door across Southern Ontario.
• Provide exceptional customer service, addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
• Inspect vehicles carefully, assessing cosmetic and mechanical aspects to identify potential issues, ensuring high-quality service.
• Accurately complete customer paperwork and take thorough notes in our customer tracking system.
• Assist other team members with various tasks as necessary, being a team player.

Here’s what you have:

• Education: High school diploma or equivalent.
• License: Minimum of a G Driver’s License (valid in Ontario).
• Driving Record: Clean driver’s abstract with no major infractions.
• Background Check: Clean criminal background check.
• Work Authorization: Legally authorized to work in Canada.
• Availability: Minimum of 40 hours per week, with overtime as needed. Schedule includes 4 weekdays plus 1 weekend day.

It’d be great if you have:

• Valid OMVIC License: No license yet? No problem! We’ll help you obtain it.
• A passion for cars and the automotive industry.
• Experience with warranty products to answer customer questions.
• Fluency in Mandarin or Cantonese is a plus.

More about us:

We're Clutch – the 100% online auto retailer for buying and selling used cars (clutch.ca). Our goal is to make the experience simple and convenient.

Our culture focuses on:

• Deliver amazing experiences to customers and community.
• Embrace challenges and use them to improve.
• Assist teammates and customers when needed.
• Lead from the front, taking ownership to deliver value.

If you're interested in helping us revolutionize the industry and expand across Canada, apply today.

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Do you have a valid Ontario G2 or G driver's license? *

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This role requires candidates to drive manual cars. Are you comfortable driving a manual transmission? *

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