Customer Service Delivery Advocate

Clutch Canada; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading company in the automotive industry as a Customer Service Delivery Advocate. In this role, you'll deliver exceptional service by safely transporting vehicles and ensuring customer satisfaction. Enjoy a competitive salary, flexible scheduling, and comprehensive benefits from day one.

Benefits

Full Benefits Package

Generous paid time-off program

Free snacks and beverages

Qualifications

• Minimum of a G Driver’s License (valid in Ontario).
• Clean driver’s abstract with no major infractions.
• Legally authorized to work in Canada.

Responsibilities

• Deliver exceptional customer experiences during vehicle pickups.
• Safely operate a flatbed truck to transport vehicles.
• Inspect vehicles for quality assurance.

Skills

Exceptional customer service skills

Attention to detail

Flexibility

Passion for cars

Education

High school diploma or equivalent

Job description

Ready to join one of Canada's fastest-growing companies (Deloitte’s Enterprise Leaders List 2024 – Rank #3) as a Customer Service Delivery Advocate in Mississauga, On? Apply now.

• Competitive Pay & Stable Schedule — Competitive wages with flexible scheduling.
• OMVIC License : We will assist you in obtaining the necessary certification to advance your career and increase your earning potential!
• Full Benefits Package — Comprehensive health and dental coverage to keep you and your family protected from day 1.
• Work-Life Balance — Generous paid time-off program that lets you recharge.
• Cutting-Edge Production Facility and Equipment — Work in our newly built, state-of-the-art production centre located in Mississauga.
• Perks — Enjoy free snacks, beverages and access to the employee amenities in our new facility.

About the Role:

Clutch is looking for a Customer Service Delivery Advocate to be the face of our company! Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience. If you're excited about shaking up the industry and want to be part of a company changing the car-buying game, you'll love working with us!

What You’ll Do

• Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis!
• Responsible for safely operating a flatbed truck to transport client vehicles and deliver them directly to their front door across Southern Ontario.
• A major part of this job is having exceptional customer service skills, where you’ll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
• Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
• You’ll also be a team player by assisting other team members with various tasks as necessary.

Here’s what you have:

• Education: High school diploma or equivalent.
• License: Minimum of a G Driver’s License (valid in Ontario).
• Driving Record: Clean driver’s abstract with no major infractions.
• Background Check: Clean criminal background check.
• Work Authorization: Legally authorized to work in Canada.
• Availability: Minimum of 40 hours per week, with overtime as needed. There is a 4 weekday plus 1 weekend date working schedule.
• Flexibility: Must be flexible to work between our Mississauga and Etobicoke locations

It’d be great if you have:

• Valid OMVIC License: Don’t have one yet? No problem! We’ll help you obtain your OMVIC license as one of the perks of working with us.
• A passion for cars and the automotive industry
• Experience with warranty products so that you can answer any question that arise during the process
• Fluent in either Mandarin or Cantonese

More about us:

We're Clutch – the 100% online auto retailer for buying and selling used cars (clutch.ca). Our goal is to make the experience of buying and selling cars simple and convenient.

Our culture is focused on a simple idea – we work to give our customers the best DEAL:

Deliver awesome experiences to our customers and our community.

Embrace the hard stuff and use it as an opportunity to continuously improve our ability to deliver value.

Assist our teammates and customers when they're in need.

Lead from the front and take ownership to deliver amazing experiences to our customers and community.

If you're interested in helping us revolutionize the industry and expand across Canada, apply today.