Customer Service Delivery Advocate

Clutch Canada; Bedford; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading online auto retailer revolutionizing the car-buying process! As a Customer Service Delivery Advocate in Bedford, you'll ensure customers enjoy a unique experience when picking up or selling their vehicles. This role involves driving, customer interaction, and meticulous vehicle inspections, with competitive pay and a comprehensive benefits package from day one.

Benefits

Comprehensive health and dental coverage

Generous paid time-off program

Assistance in obtaining OMVIC License

Qualifications

• 1+ years experience in transporting vehicles.
• 2+ years of customer-facing experience.
• Valid Nova Scotia Class 1 License required.

Responsibilities

• Responsible for safely operating vehicles and ensuring customer satisfaction.
• Inspect vehicles for issues and complete necessary paperwork.
• Deliver exceptional customer experiences as the face of the company.

Skills

Customer Service

Attention to Detail

Driving Skills

Education

High school diploma or equivalent

Job description

Ready to join one of Canada's fastest-growing companies (Deloitte’s Enterprise Leaders List 2024 – Rank #3) as a Customer Service Delivery Advocate (Class 1 License), Bedford, Nova Scotia? Apply now.

• Competitive Pay & Stable Schedule — Competitive wages with flexible scheduling.
• OMVIC License : We will assist you in obtaining the necessary certification to advance your career and increase your earning potential!
• Full Benefits Package — Comprehensive health and dental coverage to keep you and your family protected from day 1.
• Work-Life Balance — Generous paid time-off program that lets you recharge.
• Cutting-Edge Production Facility and Equipment

About the Role:

Clutch is looking for a Customer Service Delivery Advocate with a Class 1 License to be the face of our company! Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role. If you're excited about shaking up the industry and want to be part of a company changing the car-buying game, you'll love working with us!

What You’ll Do

• Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis!
• Responsible for safely operating a Ford F-650 and Kaufman 5-car hauler to complete both customer-facing and non-customer-facing (delivery of retail vehicles).
• You’ll be starting and finishing your day in Bedford – loading and unloading the car hauler
• A major part of this job is having exceptional customer service skills, where you’ll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
• Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
• You’ll also be a team player by assisting other team members with various tasks as necessary.

Here’s what you have:

• Experience:
• 1+ years experience transporting vehicle & 2+ years of customer-facing experience
• Comfortable driving longer distances.
• Have automotive experience and a passion for cars & comfortable in a fast-paced environment.
• Education:High school diploma or equivalent.
• License: A valid Nova Scotia Class 1 License
• Driving Record: 3 years of clean driver’s abstract with no major infractions.
• Background Check: Clean criminal background check.
• Work Authorization: Legally authorized to work in Canada.
• Availability: Minimum of 40 hours per week, with overtime as needed. There is a 4 weekday plus 1 weekend date working schedule

It’d be great if you have:

• Valid OMVIC License: Don’t have one yet? No problem! We’ll help you obtain your OMVIC license as one of the perks of working with us.
• A passion for cars and the automotive industry
• Experience with warranty products so that you can answer any question that arise during the process

More about us:

We're Clutch – the 100% online auto retailer for buying and selling used cars (clutch.ca). Our goal is to make the experience of buying and selling cars simple and convenient.

Our culture is focused on a simple idea – we work to give our customers the best DEAL:

Deliver awesome experiences to our customers and our community.

Embrace the hard stuff and use it as an opportunity to continuously improve our ability to deliver value.

Assist our teammates and customers when they're in need.

Lead from the front and take ownership to deliver amazing experiences to our customers and community.

If you're interested in helping us revolutionize the industry and expand across Canada, apply today.