Customer Service Coordinator (Utilities)

Kelly Services, Inc.; Thorold; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading staffing agency is seeking a Customer Service Coordinator in Thorold, ON. This role involves serving as a primary contact for utility service requests, coordinating service orders, and providing excellent customer support. Applicants should have at least five years of relevant experience, strong communication skills, and be comfortable with CRM software like SAP and Maximo. The position offers a hybrid work arrangement with numerous employee benefits.

Benefits

Medical, dental, and vision insurance

Retirement savings plan

Paid sick leave

Qualifications

• At least 5 years of relevant customer service or coordinator experience.
• Superb verbal and written communication skills.
• Technically savvy with strong computer skills.

Responsibilities

• Primary contact for service requests from customers.
• Coordinate service orders and appointments using software.
• Assist customers with online applications and updates.
• Resolve billing and compliance issues.

Skills

Customer service experience

Communication skills

Technical skills

Education

Completed secondary school or equivalent

Tools

CRM software

SAP

Maximo

Job description

Overview

Customer Service Coordinator (Utilities)

Work Arrangement: Hybrid — In-Office Mondays, Tuesdays, and Thursdays; Remote Wednesdays and Fridays

Are you passionate about delivering excellent customer support in the utilities sector? We’re looking for a detail-oriented Customer Service Coordinator to join a well-established team in Thorold, ON. If you thrive in a fast-paced environment, have strong organizational skills, and enjoy providing solutions to customers and contractors, this could be the perfect opportunity!

What You’ll Be Doing

• Serving as a primary point of contact for builders, contractors, and residential/commercial customers regarding utility service requests
• Coordinating and scheduling service orders and appointments for meter activations and inspections using company software (SAP & Maximo)
• Assisting customers in navigating online applications and providing real-time updates on service installations
• Reviewing system records daily to resolve billing, compliance, and account setup issues before occupancy
• Collaborating with internal teams to ensure smooth service delivery and effective issue resolution

Who This Is For

• Bring at least 5 years of relevant customer service or coordinator experience
• Have completed secondary school (or equivalent)
• Possess superb verbal and written communication skills
• Are technically savvy with strong computer skills, and comfortable learning new software

Preferred (not required)

• Experience in the utilities sector
• Bilingual in French and English
• Familiarity with CRM, SAP, Maximo, or similar systems

How to Apply

Ready to make a difference for customers and help keep things running smoothly? Apply today!

Benefits & About Kelly

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

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