Customer Service Coordinator - Trucking

Arrow Transportation Systems Inc.; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading transportation company in Edmonton is seeking a Customer Service Coordinator to engage in customer support for logistics. The ideal candidate should have transportation experience, strong organizational skills, and a positive work ethic. Responsibilities include managing customer service metrics and ensuring satisfaction from pick up to delivery. Competitive compensation and benefits are offered. Applications close on August 8, 2025.

Benefits

Competitive Compensation

Extended Medical benefits

Pension matching program

Qualifications

• Must have a customer service mindset and a positive attitude.
• Ability to multitask and handle competing priorities.
• Experience in a fast-paced environment is preferable.

Responsibilities

• Provide day-to-day customer support for transactional coordination.
• Ensure customer satisfaction from pick up to delivery.
• Input and manage customer service metrics and reporting.

Skills

Transportation experience

Customer Service experience/training

Strong organizational skills

Strong communication skills

Computer proficiency

Education

Grade 12 or equivalent

Post-Secondary Certificate or Degree (Business, Supply Chain)

Tools

Microsoft Suite

Google Suite

Job description

Overview

Over 100 years in business, the Arrow Group of Companies has led the way in developing service focused transportation solutions by working with a broad range of customers, hauling a wider variety of products, and expanding our presence throughout Canada and the United States. Arrow is an industry leading transportation, distribution and materials handling organization.

The Alberta Trucking Division in Edmonton specializes in serving key customers by hauling a variety of commodities like, Polymer, Lumber, Pipe, Building Products, Over Dimensional Loads from various origin to destination locations across Western Canada. Approximately 40 employees report into Alberta Trucking Division including Company Drivers, Lease Operators, Broker/Contractor Trucks and Office staff.

Arrow is recruiting a Customer Service Coordinator with transportation experience to work at our Edmonton, Alberta Trucking Division.

For more information please visit Arrow Careers

We Offer

• Competitive Compensation
• Extended Medical benefits including dental, pharmaceutical, paramedical, life insurance, short and long term disability insurance and more. Our Flex Modular benefits program allows you to choose options most important to you!
• Pension matching progam - 4%
• Shift: Monday - Friday, 8am - 4:30pm
• We promote from within! A career with a growing organization backed by the stability of a company that has been in business since 1919!

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Responsibilities

As an Arrow logistics team member you will be responsible to engage in day to day customer support for transactional coordination and service completion, project planning, roll out and execution including all aspects of customer service , business development and administration . In this role, you will also have an active responsibility of sourcing, selection and coordination of both internal and external resources for the purpose of business execution. Coordination of services will be in compliance with all Customer and Arrow HSE requirements as well as provide support for Senior ALSS management functions as directed.

Transportation experience with a strong understanding of multi-modal services including administration with month /year-end financial input/support combined with a strong work ethic and a positive “can do” attitude is required to ensure success in this position.

• Execute transactional logistic/trucking activities as required and provided by internal and external sources.
• Secure complete shipment transactional information including load confirmation, POD and carrier cost audit.
• Ensure Customer satisfaction and accepted service levels from pick up to delivery (Arrow is responsible for all customer expectations/communications).
• Provide internal and external Customer Service excellence.
• Accurate and timely input into Arrow DTMS system for complete operational, admin and financial control.
• Input and manage customer service metrics including daily, weekly monthly reporting as required in conjunction with existing customer service.
• Must be able to multitask with the ability to prioritize and complete tasks balancing customer demands with operational limitations / challenges.
• Develop and maintain performance standards and metrics including non-conformance reporting.
• Other duties as assigned by management.

You Possess

• Transportation experience is an asset.
• Grade 12 or equivalent required.
• Preference will be given to those with a Post-Secondary Certificate or Degree (Business, Supply Chain, CITT /Transportation).
• Customer Service experience / training.
• Strong organizational skills.
• Motivated self-starter with a strong work ethic and positive team attitude.
• Able to perform and excel in a fast-paced and constantly evolving environment.
• Strong Computer proficiency – Microsoft suite, Google.
• Ability to quickly adapt to new software applications.
• Strong communication skills both verbal and written.
• Ability to manage multiple and often competing priorities.
• Guided by high ethical standards and integrity.
• Embodies Arrows Core Values: Safety, Quality, Teamwork, Responsibility,Integrityand Fun!

CLOSING DATE: Friday, August 8, 2025

#IND