Customer Service Coordinator, Markville Mall Shopping Centre

The TJX Companies; Markham; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to join their vibrant team at a popular shopping center. This role emphasizes collaboration and customer satisfaction, ensuring that every customer interaction is positive and fulfilling. With a focus on training and development, you will help foster a supportive environment where team members can thrive. If you have a passion for customer service and enjoy working in a dynamic retail setting, this opportunity offers a unique chance to grow your career while making a difference in customers' lives. Join a company that values inclusivity and personal development!

Benefits

Inclusive Culture

Benefits from Day One

Dedicated Training Resources

Merchandise Discount

Family Assistance Program

Qualifications

• 1-2 years of relevant experience in retail or service industry preferred.
• Strong problem-solving and communication skills are essential.

Responsibilities

• Support store management in delivering high-quality customer service.
• Train Associates on register operations and service area policies.

Skills

Customer Service Skills

Problem Solving

Communication Skills

Technical Knowledge of Register Operations

Education

High School Education or Equivalent

Job description

Customer Service Coordinator, Markville Mall Shopping Centre

Jenna discovered COLLABORATION working at TJX

Jenna is an outgoing “people person” and collaborating with her co-workers to meet customers’ needs is what makes her job fulfilling. We want our teams to have fun when they come to work and fostering relationships helps that happen!

What you’ll discover

Eligible Associates can look forward to:

• One-of-a-kind, inclusive culture
• Benefits that take effect your first day
• Dedicated training and on-the-job resources to enhance your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What you’ll do

It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:

• Supporting the store management team in the delivery of consistent and high quality customer service for both internal and external customers
• Providing weekly updates on objectives and identifying any issues or opportunities pertaining to customer service, service area compliance and scheduling
• Incorporating sales information to drive sales for given area of responsibility which includes all frontline features, fixtures and jewelry; oversees Fitting Room processes
• Ensuring accuracy and quality of all service area transactions as well as ensuring all service areas are properly maintained and “ready for business” on a daily basis
• Training Associates on how to use registers, equipment, functions performed at the service desk area as well as the policies associated with each service area

What you’ll need

To begin your career with us, you’ll have:

• Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
• High School education or equivalent experience
• Excellent problem solving and communication skills including verbal, written and active listening
• Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs; Strong technical knowledge of register operations

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different?

Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. For additional assistance please email [e-mail]

About the company

The TJX Companies, Inc. is an American multinational off-price department store corporation, headquartered in Framingham, Massachusetts.