Customer Service Coordinator

Ashomes; Winnipeg; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Dental care

Extended health care

Disability insurance

Life insurance

On-site parking

Job summary

A&S Homes in Winnipeg is seeking a dynamic administrative professional to excel in customer service. You’ll have the freedom to shape the customer experience, coordinate appointments, and address inquiries effectively.

With at least 2 years of customer service experience, you will thrive in a collaborative and innovative environment. Join us and contribute to our commitment to quality and community engagement with a competitive compensation package.

Perks include health care options and on-site parking.

Qualifications

• 2+ years of experience in customer service.
• Exceptional verbal and written communication skills.
• Ability to multitask and navigate multiple programs.

Responsibilities

• Promptly address customer inquiries via email and phone.
• Coordinate appointments between customers and vendors.
• Deliver exceptional customer service consistently.

Skills

Customer Service

Communication Skills

Multitasking

Conflict Resolution

Windows Environment Proficiency

Education

High School Diploma

Job description

• Empowerment: Experience the freedom to shape and grow the business without micromanagement.
• Rewarding Compensation: Enjoy a competitive salary package.
• Stability: Join an organization with a long-standing commitment to stability and growth.
• Career Development: Benefit from a culture dedicated to fostering your professional advancement.
• Employee Experience: We continually enhance the employee experience, prioritizing your well-being and fulfillment.
• Community Commitment: Be part of a company that actively contributes to the community.
• Dynamic Environment: Embrace the excitement of never having two days alike!

About Us

Since 1976, A&S Homes has built a reputation as the cornerstone of new home construction in Winnipeg, Manitoba. As we continue to grow and evolve, we invite you to explore our collection of award-winning homes to find the one that works for you.

We understand that homes are a place to gather. A place to make memories that will last a lifetime. A place to retreat from the world. Ultimately, an A&S home is a place to live.

At A&S Homes, we recognize that our success hinges on the dedication of our employees. We are committed to attracting and retaining top talent who share our commitment to excellence and customer satisfaction.

Conveniently located in Linden Woods, near Ikea, our team thrives in an environment that values collaboration, innovation, and integrity.

About You

You are a dynamic administrative professional with a keen eye for detail, thriving on creativity and exceptional customer service (both internal and external). If you’re ready to move beyond the ordinary and join a company where you’ll have the authority and freedom to make a real impact, A&S Homes is the place for you.

Key Responsibilities

• Promptly address customer inquiries via email and phone calls, ensuring responsiveness to their needs.
• Efficiently coordinate appointments between customers and external vendors.
• Consistently create positive and memorable experiences for customers.
• Deliver exceptional customer service at all times.
• Collaborate effectively with various departments across the organization.

Qualifications

• Proven track record in Customer Service (minimum 2 years).
• Exceptional communication skills, professionalism, and a positive demeanor.
• Excellent verbal and written communication skills.
• Proficiency in multitasking and navigating multiple programs while communicating with customers.
• Ability to maintain professionalism in confrontational or sensitive situations.
• Demonstrated conflict resolution skills.
• Knowledge of residential construction is an asset, but not
• High degree of computer literacy in a Windows environment (Word, Excel, Outlook, and PowerPoint).
• Capable of working independently and collaboratively as a key member of our team.

Type of Person Who Will Succeed in this Role

• Exceptional time management and organizational abilities.
• Positive and outgoing, engaging with others in a socially captivating manner.
• Self-motivated to cultivate relationships.
• Dental care
• Extended health care
• Disability insurance
• Life insurance
• On-site parking

Schedule

• Monday to Friday

Education

• High School Diploma (Required)

Experience

• Customer Service: 2 year (Required)
• Residential Constriction: 1 year (Preferred)